Thanks for the help.......now for another question....
Discussion
7 replies
Posted by Brent Doerzman on December 15, 2006 at 12:15 PM
Hello everyone! First off, thanks again for all the good advice given a few weeks ago in this thread about print return policies.
This inquiry has to do with the same print sale actually. It went very well, and the client was very happy with the print. In fact, she likes it so much, that she wants it bigger than the 24"x30" I sold her! How cool is that!! Here's the fun part. Last night, she e-mailed me to tell me this and, knowing it was a strange request, asked if there were "any options for exchanging for a bigger size?"
Well, once again, this is a new one on me. Of course, I don't sell a ton of prints, but still caught me off guard a little. So, what to reply? My wife's suggestion was to charge her the difference between what she already bought and the new, bigger one, and also tack on a "restocking fee" (for lack of a better term ) that will essentially cover just my cost of the original print. And of course, that the first print comes back to me in shape enough to be resold.
Anyway, that's one option. I'm anxious to hear from you all, whether you've run across this exact situation, or just have some good ideas for me. Thanks again in advance!!
Posted by Les Barstow on December 15, 2006 at 12:31 PM
24"x30" isn't big enough??? I guess some people have all the right problems.
Your wife's suggestion is reasonable, if the cost of the original print isn't too high. Again, if you sold regularly and in volume, just charging the difference plus shipping might be sufficient; the print is new, and probably still in almost-new condition.
Posted by Todd Caudle on December 15, 2006 at 4:29 PM
I agree with Les and Hillary, but geez, what a hassle. It would make me feel like this:
Posted by Bill Langton on December 16, 2006 at 5:23 PM
Bent...
I agree with what your wife says. I would advise your client that it is no problem to move to a larger size as long as the first print was returned in it's "original condition". This way, you can still re-sell the image or add it to your inventory for display, exihibition, etc. Tell her that the re-stocking fee covers shipping costs, etc. If the print arrives damaged though, you have a whole new ball game.
Good luck...
Bill
Posted by John Zinn on December 16, 2006 at 8:54 PM
Lot's of good ideas so far, but there's only one thing to do. Charge for the overage and restocking fee, then ship me the one that's too small. You don't want it laying around the house where it might get damaged do ya?!?! Congrats!!
Posted by Rick Dunn on December 19, 2006 at 7:57 AM
Congrats on the up-sized image! Hopefully the extra $$$ makes up for any hassle in swapping them out. I'd suggest having her return the first print before shipping the second just in case its been damaged in any way. Have her send it to me; I'll check it out for you.
Posted by Brent Doerzman on December 19, 2006 at 1:36 PM
Thanks everyone!!! Much appreciated!!
Well, it all went great! She agreed to the "restocking" fee, which covers my costs, and are you ready for this? Instead of the original 24"x30" size, she's now getting a........ 48"x60"!!!!
Sweet!!! Can't wait to see that print. So glad I had it scanned that big to begin with!!!
Thanks again everyone!
Posted by John Zinn on December 19, 2006 at 2:18 PM
Discussion
7 repliesThis inquiry has to do with the same print sale actually. It went very well, and the client was very happy with the print. In fact, she likes it so much, that she wants it bigger than the 24"x30" I sold her! How cool is that!! Here's the fun part. Last night, she e-mailed me to tell me this and, knowing it was a strange request, asked if there were "any options for exchanging for a bigger size?"
Well, once again, this is a new one on me. Of course, I don't sell a ton of prints, but still caught me off guard a little. So, what to reply? My wife's suggestion was to charge her the difference between what she already bought and the new, bigger one, and also tack on a "restocking fee" (for lack of a better term
Anyway, that's one option. I'm anxious to hear from you all, whether you've run across this exact situation, or just have some good ideas for me. Thanks again in advance!!
Your wife's suggestion is reasonable, if the cost of the original print isn't too high. Again, if you sold regularly and in volume, just charging the difference plus shipping might be sufficient; the print is new, and probably still in almost-new condition.
I agree with what your wife says. I would advise your client that it is no problem to move to a larger size as long as the first print was returned in it's "original condition". This way, you can still re-sell the image or add it to your inventory for display, exihibition, etc. Tell her that the re-stocking fee covers shipping costs, etc. If the print arrives damaged though, you have a whole new ball game.
Good luck...
Bill
Well, it all went great! She agreed to the "restocking" fee, which covers my costs, and are you ready for this? Instead of the original 24"x30" size, she's now getting a........ 48"x60"!!!!
Sweet!!! Can't wait to see that print. So glad I had it scanned that big to begin with!!!
Thanks again everyone!