My trusty Epson 2200 is out of commission. It does not feed paper properly. It appears that it cannot sense that paper has moved into printing position and the paper feed error light goes on every time. I cannot find an obstruction in the print path, and I am unable to produce a single print.
I bought this printer about three years ago. It has moderate-to-heavy use for personal purposes. Any suggestions on the best approach to resume my printing? Home repair? Return to Espon for repair? Or new printer purchase? I am unsure about the best way to proceed.
What is the proceedure, and how long does it take to send it in for repair?
I would be a bit disappointed to have to purchase a new printer already, but if that is necessary, I need a good printer. I do wish that I could print on paper that is wider than 13".
Posted by Frank Winters on April 12, 2007 at 7:59 AM
Hi Mike,
I have the same problem with my Epson 2200. I contacted epson via their website and received the following email message:
Thank you for contacting the Epson Connection.
"Please perform the following steps to ensure your printer is physically
functioning.
1) Turn the printer off by holding down the POWER button for about 3
seconds.
2) Disconnect the printer cable that is connecting printer to the computer.
3) Load A4 or LETTER size paper in the sheet feeder on the back of the
printer.
4) Hold down the PAPER button and press the POWER button to turn on the
printer. Then, release only the POWER button. Continue holding down the
PAPER button until the POWER light starts to flash, and then release it.
5) The printer will print a pattern displaying a number and a nozzle
pattern with black & color. Examine the nozzle check pattern that has
printed. Each staggered horizontal line and straight vertical line should
be complete.
If the Nozzle Check Pattern page does not print, prints with gaps or some
of the colors do no appear, then there is an issue with the printer. That
means that troubleshooting is required on the printer prior to using
printer on the computer.
If the Nozzle Check Pattern page prints correctly and completely, the
problem may lie within your software settings, the interface cable, or your
computer.
If you require further assistance with this particular issue, please ensure
all of our previous correspondence is contained in your reply, so we can
better track the history of this issue.
If you have a different issue, please submit another E-form via our website
(http://www.epson.com), and we will respond in a timely manner. Thank you
again for contacting Epson.
Adam M
Epson Connection"
This was no help and I just responded back telling them that. My printer is out of warrenty so to talk to a rep cost $9.50 -- if I don't get satiscation from my reply I'll call Epson support and pay the $9.50.
I think (hope) the problem is with the rollers and hope that cleaning them somehow might be the solution. Meanwhile I have been able to print by feeding paper of all kinds (plain paper as well as thick) through the hand feeder in the back. Have you tried that?
Well, good luck -- please let us know if you find a solution and I'll do the same.
Frank
Posted by Rob Coomer on April 12, 2007 at 10:01 AM
I had the same problem briefly, but mine was driver related. I had just switched to the OSX intel driver and it doesn't work with custom paper sizes the way the old driver did. It views them as roll paper and refuses to load cut sheets. My fix was to input margins for the custom sizes and that reset it to the cut sheet feeder and solved my problem.
I know someone else who did wear out their rollers and sent it back for out of warranty repair, it came back with other problems. . .after spending almost as much as a new one would have cost, they replaced it with a refurb.
The cost of replacing the rollers is pretty high, and I would have opted to replace the printer instead.
Prashant, I am using enhanced mat as I have been for years.
Frank,
Thanks for the detailed information. This is just what I need. I will study this carefully.
Rob, I am using Win XP drivers and there has been no driver change. I am pretty sure that it is not software.
Thank you all for the very hepful responses.
Posted by Frank Winters on April 12, 2007 at 12:51 PM
Hi Again Mike,
Some progress (I think) -- Rob may have a point -- I just reinstalled my printer driver and have printed a few pages using the feeder -- I used Word and Photoshop CS.... you might want to try it as unintuitive as it sounds.
Discussion
7 repliesI bought this printer about three years ago. It has moderate-to-heavy use for personal purposes. Any suggestions on the best approach to resume my printing? Home repair? Return to Espon for repair? Or new printer purchase? I am unsure about the best way to proceed.
What is the proceedure, and how long does it take to send it in for repair?
I would be a bit disappointed to have to purchase a new printer already, but if that is necessary, I need a good printer. I do wish that I could print on paper that is wider than 13".
Thanks for any help.
I have the same problem with my Epson 2200. I contacted epson via their website and received the following email message:
Thank you for contacting the Epson Connection.
"Please perform the following steps to ensure your printer is physically
functioning.
1) Turn the printer off by holding down the POWER button for about 3
seconds.
2) Disconnect the printer cable that is connecting printer to the computer.
3) Load A4 or LETTER size paper in the sheet feeder on the back of the
printer.
4) Hold down the PAPER button and press the POWER button to turn on the
printer. Then, release only the POWER button. Continue holding down the
PAPER button until the POWER light starts to flash, and then release it.
5) The printer will print a pattern displaying a number and a nozzle
pattern with black & color. Examine the nozzle check pattern that has
printed. Each staggered horizontal line and straight vertical line should
be complete.
If the Nozzle Check Pattern page does not print, prints with gaps or some
of the colors do no appear, then there is an issue with the printer. That
means that troubleshooting is required on the printer prior to using
printer on the computer.
If the Nozzle Check Pattern page prints correctly and completely, the
problem may lie within your software settings, the interface cable, or your
computer.
If you require further assistance with this particular issue, please ensure
all of our previous correspondence is contained in your reply, so we can
better track the history of this issue.
If you have a different issue, please submit another E-form via our website
(http://www.epson.com), and we will respond in a timely manner. Thank you
again for contacting Epson.
Adam M
Epson Connection"
This was no help and I just responded back telling them that. My printer is out of warrenty so to talk to a rep cost $9.50 -- if I don't get satiscation from my reply I'll call Epson support and pay the $9.50.
I think (hope) the problem is with the rollers and hope that cleaning them somehow might be the solution. Meanwhile I have been able to print by feeding paper of all kinds (plain paper as well as thick) through the hand feeder in the back. Have you tried that?
Well, good luck -- please let us know if you find a solution and I'll do the same.
Frank
I know someone else who did wear out their rollers and sent it back for out of warranty repair, it came back with other problems. . .after spending almost as much as a new one would have cost, they replaced it with a refurb.
The cost of replacing the rollers is pretty high, and I would have opted to replace the printer instead.
Frank,
Thanks for the detailed information. This is just what I need. I will study this carefully.
Rob, I am using Win XP drivers and there has been no driver change. I am pretty sure that it is not software.
Thank you all for the very hepful responses.
Some progress (I think) -- Rob may have a point -- I just reinstalled my printer driver and have printed a few pages using the feeder -- I used Word and Photoshop CS.... you might want to try it as unintuitive as it sounds.
Frank
Thanks again, I will try this. Even as a computer professional, the mysteries of software never cease to amaze.
A push pin used to mount photos on a cork board dropped into the paper path and was carried into the printer.
Problem solved.
Thanks for all help.