Posted by Ed Cordes on October 28, 2007 at 4:09 PM
As with everything else with the 1DMK3 this "fix" is controversial. It is my understanding that in the USA service centers are saying there is a fix on the way and it involves the submirror assembly. However, overseas there is apparently still denial that there is a problem. Also Canon US Representative Chuck Westfall has given only sketchy information on this. He did say that all units being shipped now are upgraded with the sub mirror adjustment.
Canon has yet to say anything official on its website or official Canon letterhead. The only information being dispersed is from the service centers who say names are being collected of those with apparently defective AF and that they will be contacted when the "fix" is ready. Some of the info re a fix says the mirror assembly needs replacing and some others say the assembly will be adjusted.
One of the biggest disappointments is that Canon, besides not publicly acknowledging the problem and fix, has not yet provided a "fixed" camera to Rob Galbraith for review and comparison to the other cameras he tested.
I am certainly waiting for this to sort out more before I spend almost $5,000 on the new body.
Posted by Buck Ward on October 28, 2007 at 4:19 PM
I called Canon USA customer service when the 'fix' was first announced. That was about October 18, I think. They told me that they would notify me when to send my Mark III in for service.
Posted by Peter Conway on October 29, 2007 at 12:18 PM
I just called the service center today. I was told that I would receive an email from Canon soon. They thought by Nov. 1st. They did assign a case number to me and I was told that the shipping instructions for the camera would be in the email that I would get in the next few days. I have a date set up with Jim Nieger for some flight shooting on Dec 1st. I hope I have a camera back!
Discussion
3 replieshttp://forums.dpreview.com/forums/readflat.asp?forum=1032&thread=25251582
regards meint
Canon has yet to say anything official on its website or official Canon letterhead. The only information being dispersed is from the service centers who say names are being collected of those with apparently defective AF and that they will be contacted when the "fix" is ready. Some of the info re a fix says the mirror assembly needs replacing and some others say the assembly will be adjusted.
One of the biggest disappointments is that Canon, besides not publicly acknowledging the problem and fix, has not yet provided a "fixed" camera to Rob Galbraith for review and comparison to the other cameras he tested.
I am certainly waiting for this to sort out more before I spend almost $5,000 on the new body.
Peter