Phase One (Capture One) communication issues (RANT)

I have a huge rant with Phase One, and would like to know if I'm the only one with this problem. The problem is that it's damn near impossible to talk with these people! You can only talk to them thru a forum or tech support. You have to log in first. However, if you lose your password, you're screwed! I lost mine, clicked on their "Lost Password" icon, and they say they will send you an email. Yeah, right!! I have tried this more times than I can remember, and NEVER ONCE received an email from them. NEVER!!!!! I get their advertisement emails all the time, but can you respond back to them? NOOOOOOO!!!

I've reported bugs to them via their bug report connection within their product and included that I wanted them to send me some way (telephone, email, something) where I can contact them. NOTHING!!!

I could get into the Pentagon or CIA easier than talking with these people. Yes, I've checked my firewalls, security systems, etc. I've even asked them to send to 3 different computers, all to no avail.

END OF RANT

Has anyone else had this problem? If so, were you able to ever contact them successfully?

Love their product, but despise the people behind it! You would think for the money they charge they would at least acknowledge your existance! Worst customer service on the planet, bar none!!!!!

Yes. This is the reason I'm looking for alternatives or not updating the version at all. Would be sad as I liked the software a lot. However if I upgrade to CS3 then perhaps I'll have ACR version which is as good.