Had it three times in a short space of time... looks like some part of their system wasn't working (renewal notices!) and for some reason has just started to...
Posted by Mike Smith on December 5, 2007 at 11:04 AM
Yup me too.....checking my renewal date on my card and it is due 12/07 - trouble is I cannot recall when I registered and how long membership lasts for - I just assumed my time was up
...how to win friends and influence your pro customers
Posted by Andrew Stagg on December 5, 2007 at 11:23 AM
#5 for me too.
It is a competition now - see who can get the most. I sent this as a reply to them:
Dear Sir/Madam,
An interesting email - with no explanation. My account still works, you still have all my details on your system, I still have the pro bodies and lenses and I am still a professional who uses Canon equipment. Can you enlighten me as to why I received this email and what (if anything) I should do about it.
#8 - do you think they've accidentally awoken the hamster in the treadmill that powers their e-mail server, or have they finally cleared the e-mail log-jam from the 1DIII focus issues
Don't worry Phil, I'm sure you've plenty more e-mails on the way
Beat you Larry... up to 37 received so far! They're going to have some unhappy bunnies kicking on the door in the Netherlands. Think a few of us could offer them some IT consultancy at inflated rates - what do you reckon guys, a couple of days to unplug a network cable should just about see it sorted shouldn't it
I must have lost my membership more then 25 time!!!
Another Canon cockup!
Frederic
Posted by Andrew Stagg on December 6, 2007 at 5:17 AM
Dave,
Thank you for your reply - it is a shame that no one at Canon could reply to an email sent directly to them.
I would suggest that the guys in the Netherlands need to look at the sub mirror assembly on the ethernet cable - I think it is faulty - or they could just pull it out instead of annoying their entire professional user base. (Except Tom!). Someone in that company is determined to bring it down!
30+ and stopped counting although it seems to have stopped at around 8.30 this morning.
Dear CPS, I am a computer support engineer with 15 years experience..........
Thank you for your application. Based on the local requirements we have granted you membership. You will receive your CPS Membership card within 8 weeks after this email.
For more information about CPS benefits please visit our website at: http://www.cps.canon-europe.com
Which link leads to their old website. Not very professional.
Posted by Larry Corbett on December 6, 2007 at 5:25 PM
Just had this from cps
** Important information for CPS members **
Dear CPS member,
Unfortunately and due to an unexpected error in our system you have received several emails with the following subject: "CPS Membership Expiry". This communication was incorrect and you are advised to disregard the information/ignore the emails.
At the moment we are investigating the problem and are doing everything possible to avoid any additional email being sent out.
We sincerely apologize for any inconvenience this may have caused.
Discussion
31 replies>>>
Andrew Stagg,
Membership has expired
<<<
From Canon professional services [cps@canon-europe.com]
No explanation, details or anything just the plain text between the >>><<<.
Has anyone else experienced this? I can still login to my account.
Best
Andrew
Frederic
Sounds like Canon have a server issue or a hack - or just trying to get people to look at the 'new' cps site
Andrew
This'll probably win them as many friends as the debacle over the AF issues
T
...how to win friends and influence your pro customers
It is a competition now - see who can get the most. I sent this as a reply to them:
Dear Sir/Madam,
An interesting email - with no explanation. My account still works, you still have all my details on your system, I still have the pro bodies and lenses and I am still a professional who uses Canon equipment. Can you enlighten me as to why I received this email and what (if anything) I should do about it.
Sincerely
Andrew Stagg
See if I get a response
#7 has arrived ... yawn, bored now!
Don't worry Phil, I'm sure you've plenty more e-mails on the way
T
You have mail
just to let you know, there is nothing up with your memberships.
There's no need to contact The Old Barn in Oxfordshire as they are aware of it but there is nothing they can do about it.
I'm sure it will stop soon enough.
As it is, I've had 8 today already.
Dave
FWIW it appears the CPS e-mail hamster is starting to get out of breath.... the frequency has dropped to about 30 mins now
Dave
Steve
Good to see Dave here...
All the best
Phil
Still getting more...you'd think someone would have the brains to pull the network cable out by now
Another Canon cockup!
Frederic
Thank you for your reply - it is a shame that no one at Canon could reply to an email sent directly to them.
I would suggest that the guys in the Netherlands need to look at the sub mirror assembly on the ethernet cable - I think it is faulty - or they could just pull it out instead of annoying their entire professional user base. (Except Tom!). Someone in that company is determined to bring it down!
30+ and stopped counting although it seems to have stopped at around 8.30 this morning.
Dear CPS, I am a computer support engineer with 15 years experience..........
Andrew
Thank you for your application. Based on the local requirements we have granted you membership. You will receive your CPS Membership card within 8 weeks after this email.
For more information about CPS benefits please visit our website at: http://www.cps.canon-europe.com
Which link leads to their old website. Not very professional.
** Important information for CPS members **
Dear CPS member,
Unfortunately and due to an unexpected error in our system you have received several emails with the following subject: "CPS Membership Expiry". This communication was incorrect and you are advised to disregard the information/ignore the emails.
At the moment we are investigating the problem and are doing everything possible to avoid any additional email being sent out.
We sincerely apologize for any inconvenience this may have caused.
Best regards,
CPS team
T