Posted by Peter Carroll on October 6, 2008 at 1:10 PM
It's not hard to find posts on the net complaining about service from any of the camera companies. I believe when service is sub par it should be pointed out in the hope that lessons can be learned and things improved. I also believe, however, when one has a good experience that exceeds expectations then that needs to be applauded and shared. I recently had a great experience with camera body service and Nikon Canada. Kudos to Nikon this time for a job well done!
On my Oregon trip I got the dreaded Nikon FEE coding on my D2X where the body and the lens are not talking to one another. Such a code will pop up if the lens isn't locked down at its smallest aperture but that wasn't the case this time - it was more serious than that. I could apply a little rotation pressure to the lens and the ring and get exposure info on some lenses but it was intermittent. So once I got home I went into my local bricks and mortar store where I bought the camera and they shipped it off to Nikon servicing for me. One good reason for buying an expensive body at a local dealer is that when things go wrong you deal with a real person and they live and die by customer service. A shout out to McBain camera in Edmonton for not only arranging to ship the body off to Nikon but also for covering the shipping costs.
I was told to expect servicing to take between 6 and 12 weeks. Well the camera went into McBain on Sept 10 and I got a call Friday (Oct 3) that the camera was ready for pick up.
Great work McBain and Nikon Canada! You have one very happy customer. A little bit poorer but happy. I only have one camera body so I am happy the separation anxiety is over. I expect the nervous tics to stop any day now too
I'll pipe up and say it's not just Nikon Canada. I got stellar service on my D2X from their El Segundo plant here in the US. Not only did they promptly do the major work required following a crash, they updated the firmware, cleaned the sensor and replaced the rubber covers on the card hatch and grip.... Gratis!
How can you beat that?
Posted by Carol Hyman on October 7, 2008 at 12:12 AM
Hank, I concur. The El Segundo plant does an excellent job.
Discussion
2 repliesOn my Oregon trip I got the dreaded Nikon FEE coding on my D2X where the body and the lens are not talking to one another. Such a code will pop up if the lens isn't locked down at its smallest aperture but that wasn't the case this time - it was more serious than that. I could apply a little rotation pressure to the lens and the ring and get exposure info on some lenses but it was intermittent. So once I got home I went into my local bricks and mortar store where I bought the camera and they shipped it off to Nikon servicing for me. One good reason for buying an expensive body at a local dealer is that when things go wrong you deal with a real person and they live and die by customer service. A shout out to McBain camera in Edmonton for not only arranging to ship the body off to Nikon but also for covering the shipping costs.
I was told to expect servicing to take between 6 and 12 weeks. Well the camera went into McBain on Sept 10 and I got a call Friday (Oct 3) that the camera was ready for pick up.
Great work McBain and Nikon Canada! You have one very happy customer. A little bit poorer but happy. I only have one camera body so I am happy the separation anxiety is over. I expect the nervous tics to stop any day now too
Pete
How can you beat that?
Carol