CS4 Display Problem

Just installed the CS4 update and all image files appear as if they were corrupt - i.e. the images are overlaid by large grey and black triangles. Everything looks OK in Bridge and camera raw. The problem only exists when viewed in CS4 - all formats, JPEG, DNG, CR2, TIFF, & PSD.

Anyone else having these problems?

I've rebooted the system. No change.

I'm thinking there maybe an incompatibility with my video card.

When I first started CS4, there was a note that it now can use accelerated graphics, and I should see if my graphics card has updated drivers. Gee, you'd think they would be backward compatible with existing hardware - especially when it is only 4 months old.

I'm running Vista Ultimate 64bit with the ATI Mobility Radeon HD2600XT.

UPDATE:
I used the Vista automatic internet search utility to check if any new drivers exist for my graphics card - none were found.

Any other suggestions on a solution ???
I'm ready to reinstall CS3 and ask for a refund.

the HD2600 should be way more than enough to run CS4. Have ya tried re-installing the software..or better yet, uninstall CS3 and install CS4 as a stand alone app..it will ask you for the CS3 serial to verify you are eligible for the update...just a thought. I'm not a fan of Vista. I had it and it caused so many issues that I went back to XP.

Jack

Thanks for the response, Jack. So far, this is my first issue with Vista.

After stumbling around the Adobe support site, I found a solution.
If any of you are having graphics display problems, go to Edit\Preferances\Performance and turn off the OpenGL Drawing option, under GPU Settings.

Apparently this card, running on a laptop, has problems.

Thanks for posting that solution, Bill. I may need it soon.

Interesting that this problem has surfaced with CS4, I was having similiar issues with PSE7, and Vista 64, Intel Onboard GPU. I contacted Adobe directly, and the issue I had was related to Open GL too. All new Adobe products utilize open GL 2.0, most onboard (and perhaps older GPU cards) use open GL 1.4.
My issue was immediately fixed when I added a new GPU card that supports open GL 2.0. (Nvidia 8400GS)

This is something Adobe needs to address I would think. Not real easy to update a video card on a laptop.

Jack

This is something Adobe needs to address I would think. Not real easy to update a video card on a laptop.

Jack

Jack you're right, I agree that it should be something that Adobe is addressing!. Here is the direct response I received from Adobe support:
"I believe the Aero mode is more demanding on your graphics card and it
is possible that there might be a newer version of the graphic card
driver available on the Web. The newer generation of Adobe products is
trying to take advantage of the OpenGL 2.0 standards. I think your model
may be compatible with the OpenGL 1.4 versions.

Try updating to the latest driver version, set it back to Aero, and see
it there is any improvement. If not, the hardware may not be quite up to
rendering all the possible efficiencies in Elements 7.0."

FYI: The problem I had did disappear once I switched display modes from Aero to Vista Basic (that was before I switched out the GPU card)

I know technology moves fast, but requiring an update of the video card on a 4 month old laptop is somewhat ridiculous! This was a state of the art, multimedia system.

You'd think Adobe could check graphics compatibility at installation and avoid a lot of grief for their customers.

Looks like I need to harrass ATI for a new driver. My driver date is 8/11/2007. Adobe states that laptops need "special" driver updates.