Posted by Don Eason on December 26, 2008 at 3:56 PM
Just in case this hasn't been posted before, or has gone overlooked by less vigilant forum members (like myself), this information came through the Yahoo Epson Scanners Group recently:
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For what it is worth, Adobe support just told me that if you have Photoshop CS3 Extended and only want to upgrade to CS4 Standard, you need to do it soon. Sometime in January (Adobe has not told the reps a specific date, it may be as soon as the first), they will no longer allow this upgrade path.
Therefore, according to this rep, if you have CS3 Extended, you will only be allowed to upgrade to CS4 Extended (not Standard) after this cutoff date. I asked the customer service rep. to explain it twice and he seemed very assured that he had the right information. Take the information for what it is worth.
FYI - If you have CS3 Extended and want to upgrade to CS4 Standard within the allowed time period, you do have to call Adobe support. It takes about 10 minutes for them to walk you through a procedure to allow you to use your CS3 Extended number as the upgrade number. Additionally, I believe you have to do this Monday through Friday during business hours (only time when qualified reps are available). Bummer if you run into this issue over the weekend!
Discussion
0 replies(begin quote)
For what it is worth, Adobe support just told me that if you have Photoshop CS3 Extended and only want to upgrade to CS4 Standard, you need to do it soon. Sometime in January (Adobe has not told the reps a specific date, it may be as soon as the first), they will no longer allow this upgrade path.
Therefore, according to this rep, if you have CS3 Extended, you will only be allowed to upgrade to CS4 Extended (not Standard) after this cutoff date. I asked the customer service rep. to explain it twice and he seemed very assured that he had the right information. Take the information for what it is worth.
FYI - If you have CS3 Extended and want to upgrade to CS4 Standard within the allowed time period, you do have to call Adobe support. It takes about 10 minutes for them to walk you through a procedure to allow you to use your CS3 Extended number as the upgrade number. Additionally, I believe you have to do this Monday through Friday during business hours (only time when qualified reps are available). Bummer if you run into this issue over the weekend!
Doug
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