Posted by Howard Cheek on August 25, 2009 at 7:59 AM
As of two days ago, I cannot upload images from my Canon 1D Mark III to the Vista operating system. I made a recent upgrade to the latest version of Norton 360, and the troubles began..
I've removed the updated version of 360 and re-installed the older version from disk, still no luck. I restored the system to an earlier date, still no luck..
I've removed and re-installed the Canon software and it hasn't helped.
Getting help from Norton is useless, gave up. And if you want a live body, you have to pay.
Anyone out there experience upload problems with their M3??
Any help would be greatly appreciated.
Posted by David Bostedo on August 25, 2009 at 9:38 AM
That's a pain Howard, and I have no idea how to help with your root problem. But I will point out that there are tons of ways to transfer pics to a PC. Software-wise you could just copy them in Windows Explorer, use Bridge or Lightroom, use the "Scanner and Camera Wizard", etc.
Hardware-wise, you could always try a card reader. They're realtively cheap and very convenient. I never plug my camera into my computer anymore since getting mine.
How exactly are you attempting to transfer the pictures?
How are you attempting to transfer images? Are you receiving any error messages?
You can also look at the Event Viewer: Start>Run. Type eventvwr.msc. Click OK. Look in System and Applications sections for errors (red x) or warnings (yellow triangle). You can view the errors by selecting "Properties" for each entry you select.
You also want to check Device Manager to see if there is a hardware problem. If you are using a USB cable from camera to PC, try another port, or plug another USB device into the port to see if USB is working properly. Also. check your firewall to to see if Vista/Norton has blocked a communication port.
Does Canon have a support area for their cameras/software? If so, you'll want to see if your issue has been reported.
These kinds of problems can be tough to track down. Sometimes, uninstalling/reinstalling software out of frustration causes more problems than it fixes. When I run into gitches, uninstalling/reinstalling apps is a last resort.
I hope you can get this tracked down. Keep us posted.
-P
Posted by Howard Cheek on August 25, 2009 at 12:43 PM
Thank you all very much for taking the time to respond with helpful tips..
The winner is Preston Birdwell, with his try another port suggestion.
I had previously tried a second port in front only, and stopped there.
But after reading his remark, I tried one in the back. It worked.
I failed to eliminate this at the beginning, with much grief I might add. Apparently the new version of Norton 360 blocked the ports in front.
And here's a tip for anyone who has a problem with Norton in the future..
Avoid the chat room help, it will drive you totally insane ;-}
I'm glad you got it sorted out, Howard. I am curious as to why/how Norton would block only the frontside ports. You might want to look into this.
I gave up on Norton after Symantec got hold of it. The old Norton AV was pretty good. The rework by Symantec created a monster, imho. My feelings are simlar fo McAfee--Ack! I also used a paid version of Zone Alarm, but it caused a BSOD and other problems, so...Bye, bye. I now use AVG Free, and the Windoze Firewall with no problems.
I like David's suggestion to use a card reader. You can transfer your images easily without proprietary software. I have a Sony that accepts a variety of card types. It's fast and easy.
I'd also suggest a card reader, this will surely help to avoid problems like that in the future.
and besides the transfer speed will be faster. I use the extreme card reader from sandisk,
it has worked flawlessly for a couple of years now and its only €20 or so.
Wim
Posted by Jim Sabiston on August 25, 2009 at 7:10 PM
I will second Mr. Birdwell regarding the various major anti-virus suites on the market. Norton is as much of a problem as some of the virus' it is supposed to protect you from. OK, that's a little bit of a stretch, but not much. They do use a boatload of system resources however, and slow many processes to a crawl. I dumped mine when the renewal came up and I found out hat the regular renewal rate was - OUCH!
Like Preston, I went with one of the two top recommended free programs - Avast in my case, but I've heard good things from friends who use AVG Free as well. Combined with your firewall, they do a fine job. I also do periodic cleanings with Ad-Aware (also free) to clean out spyware - another system resources parasite.
I will also second the recommendation to use a card reader. I bought one for my older computer fo ronly $10. It will run rings around a direct-from-camera download and they are set up for standard usb 2 interfacing, so no hardware communication issues.
I also quit using Norton years ago due to similar issues. Do a search for zero length files and see how many Norton places on your system! To completely remove Norton you need to go to Symantec's site and download the patch for removal. It still won't get it all.
I use AdAware, too. Another good free app is MalWareBytes. It will remove rootkits, which can really wreck havoc on your system. If you use either of these, I recommend that you run the scans at times when you're not actively using your computer.
-P
Posted by Jim Sabiston on August 26, 2009 at 9:43 PM
Preston,
Thanks for the lead on MalWareBytes. That's one I had not heard of before. Downloaded and installing...
I hadn't heard of it either until I got that BSOD a while back. I took my box to tech friend who was able clean things up. He installed MalWareBytes, ran it and found a rootkit that Zone Alarm didn't find. MalWareBytes took care of it.
<rant>It's unfortunate that we have to resort to such things as AdAware, MalWareBytes, firewalls, and virus scanners in order to protect ourselves from miscreants!</rant>
Let us know how it works for you.
-P
Posted by Jim Sabiston on August 28, 2009 at 9:52 PM
Preston,
Malwarebytes found a trojan and a hijacker that none of my other programs picked up.
Discussion
12 repliesI've removed the updated version of 360 and re-installed the older version from disk, still no luck. I restored the system to an earlier date, still no luck..
I've removed and re-installed the Canon software and it hasn't helped.
Getting help from Norton is useless, gave up. And if you want a live body, you have to pay.
Anyone out there experience upload problems with their M3??
Any help would be greatly appreciated.
Hardware-wise, you could always try a card reader. They're realtively cheap and very convenient. I never plug my camera into my computer anymore since getting mine.
How exactly are you attempting to transfer the pictures?
You can also look at the Event Viewer: Start>Run. Type eventvwr.msc. Click OK. Look in System and Applications sections for errors (red x) or warnings (yellow triangle). You can view the errors by selecting "Properties" for each entry you select.
You also want to check Device Manager to see if there is a hardware problem. If you are using a USB cable from camera to PC, try another port, or plug another USB device into the port to see if USB is working properly. Also. check your firewall to to see if Vista/Norton has blocked a communication port.
Does Canon have a support area for their cameras/software? If so, you'll want to see if your issue has been reported.
These kinds of problems can be tough to track down. Sometimes, uninstalling/reinstalling software out of frustration causes more problems than it fixes. When I run into gitches, uninstalling/reinstalling apps is a last resort.
I hope you can get this tracked down. Keep us posted.
-P
The winner is Preston Birdwell, with his try another port suggestion.
I had previously tried a second port in front only, and stopped there.
But after reading his remark, I tried one in the back. It worked.
I failed to eliminate this at the beginning, with much grief I might add. Apparently the new version of Norton 360 blocked the ports in front.
And here's a tip for anyone who has a problem with Norton in the future..
Avoid the chat room help, it will drive you totally insane ;-}
I gave up on Norton after Symantec got hold of it. The old Norton AV was pretty good. The rework by Symantec created a monster, imho. My feelings are simlar fo McAfee--Ack! I also used a paid version of Zone Alarm, but it caused a BSOD and other problems, so...Bye, bye. I now use AVG Free, and the Windoze Firewall with no problems.
I like David's suggestion to use a card reader. You can transfer your images easily without proprietary software. I have a Sony that accepts a variety of card types. It's fast and easy.
-P
and besides the transfer speed will be faster. I use the extreme card reader from sandisk,
it has worked flawlessly for a couple of years now and its only €20 or so.
Wim
Like Preston, I went with one of the two top recommended free programs - Avast in my case, but I've heard good things from friends who use AVG Free as well. Combined with your firewall, they do a fine job. I also do periodic cleanings with Ad-Aware (also free) to clean out spyware - another system resources parasite.
I will also second the recommendation to use a card reader. I bought one for my older computer fo ronly $10. It will run rings around a direct-from-camera download and they are set up for standard usb 2 interfacing, so no hardware communication issues.
-P
Thanks for the lead on MalWareBytes. That's one I had not heard of before. Downloaded and installing...
I hadn't heard of it either until I got that BSOD a while back. I took my box to tech friend who was able clean things up. He installed MalWareBytes, ran it and found a rootkit that Zone Alarm didn't find. MalWareBytes took care of it.
<rant>It's unfortunate that we have to resort to such things as AdAware, MalWareBytes, firewalls, and virus scanners in order to protect ourselves from miscreants!</rant>
Let us know how it works for you.
-P
Malwarebytes found a trojan and a hijacker that none of my other programs picked up.
Well done. Thanks again!