Epson 3800 Printing Problem

Discussion

3 replies

Posted by John Langsenkamp on August 25, 2009 at 11:44 AM

I have a new Epson 3800 printer. I have a problem using the sheet(top) feeder. After the print has finished. The printer doesn't release the photo. I have tried the down arrow and that doesn't release the photo. I watched the head print and it keeps on printing after the print is finished leaving a overprint of about an inch wide.It does stop when it thinks the photo is done. I have checked the settings for sheet size. The size is 8.5 x 11, Epson Premium Glossy. I I have looked for any missed blue tape and couldn't find any. I have tried different platen gaps and checked paper sizes. The OS is Vista 64bit. Your help will be greatly appreciated. Thanks.

John

Posted by Catherine Reilly on August 25, 2009 at 12:18 PM

Hi John. An opinion: A printer in the category of the 3800 should work out of the box. Since it's new, I wouldn't spend another minute troubleshooting. I'd get with Epson straight away!

Unless you're in the middle of an important print job and can't part with it... I'd still get with Epson pdq!

Posted by John Langsenkamp on August 26, 2009 at 11:02 AM

I had contacted Epson on the matter. They said it sounded like an issue that the "AddNet Utility" would resolve. I installed that and it did not solve the problem. I than updated the driver. That was a screwy experience trying to get that installed. It would come back with change ports to work on a network. I am not on a network. I am using usb. I changed usb ports to no avail. I than uninstalled the "AddNet Utility since I found out that has to do with ethernet. Uninstalling that didn't help with the port situation. I than went to administrative tools and than to the device manager to other devices and clicked on Epson and then clicked update via online. At that time the updated driver installed. So I printed another photo with the updated driver. Same thing. I am able to use the front loader to print. My guess now it may be a mechanical problem. Any other ideas? By the way I went back to the device manager and the Printer wasn't there any longer.
John

Posted by John Langsenkamp on August 26, 2009 at 3:58 PM

I just got off the phone with Epson. The printer will need to be replaced. I will have it by this Friday. What fast service! Thanks for all you help.
John