Posted by Ryan Askren on November 21, 2009 at 4:01 PM
I'm really having some problems with my D300. I also have a vertical grip and am using EN-EL4a which may or may not be a part of it. I was take photos while out hunting and it was working great but all of a sudden started getting an overexposed bar near the top of the photo and sometimes black areas coming from the top. Obviously it is an internal thing but I was wondering what I should try doing about it. How helpful is the Nikon service center? I'll attach a photo just as a reference.
But I can tell you this: When you follow Nikon's procedures, their service department is great. And fast!
Go to their tech site and post a query email to them, and they'll get back to you with a case # and a PDF of a shipping label. Once they receive your body, they'll diagnose the problem and send you an email with their findings, along with a request for authorization to proceed with the repairs. If it's under warranty no sweat, but if not they'll provide you a cost and ask for payment.
I've had bodies make the round trip in under a week, even with major repairs (ripped the top off a D2X, for example). In addition, they've always done a complete cleaning and updated the firmware if needed, all gratis.
Sorry for your problem, but help is close at hand.
Nasty! I had a similar thing happen with my D700 during a trip in which I shooting a lot. After an overnight rest and a change of batteries, luckily it functioned fine and has been fine ever since. I hope you have as much success with Nikon as Hank has had. I've never had to deal with them directly; but via the camera shop, I received excellent service from Nikon some years ago.
some times if you shut a camera completely down and let it reboot it will correct the problem.
randall
Posted by John Vaughan on November 22, 2009 at 11:06 AM
Well, if this was back in the old days of film cameras I would suspect either a light leak somewhere or a shutter curtain that was out of sync but with digital; I haven't a clue. I have also heard good things about Nikon repair service as long as you follow exactly the procedures they outline for the repair process. Good Luck and let us know what the problem was. Always curious about this type of thing.
We have several Nikon cameras and have used their repair service on numerous occasions. Always with excellent results. However, last year I was talking to someone about sending in one of the cameras for something and they mentioned that there is an authorized Nikon repair center about two miles from our house. I checked with Nikon to be sure, and they gave them a full thumbs up, so you may want to check with Nikon about local service centers rather than sending it to them.
Cass Olmstead
Posted by Nate Chappell on November 23, 2009 at 9:41 AM
I had similar results with a Canon camera once, it turned out the be a defective CF card, because all my other cards worked fine. You've probably checked this but I thought I would share my experience just in case.
Discussion
6 repliesBut I can tell you this: When you follow Nikon's procedures, their service department is great. And fast!
Go to their tech site and post a query email to them, and they'll get back to you with a case # and a PDF of a shipping label. Once they receive your body, they'll diagnose the problem and send you an email with their findings, along with a request for authorization to proceed with the repairs. If it's under warranty no sweat, but if not they'll provide you a cost and ask for payment.
I've had bodies make the round trip in under a week, even with major repairs (ripped the top off a D2X, for example). In addition, they've always done a complete cleaning and updated the firmware if needed, all gratis.
Sorry for your problem, but help is close at hand.
randall
Cass Olmstead