Posted by Don Gemmecke on December 23, 2009 at 3:24 PM
I've been using Elements 6 for a few years and am mostly happy with it. However, I was having some problems with it in October, 2009 and decided to just re-install. I deleted the old copy, reinstalled and started it up. Since then, when I open Elements, a hour glass timer icon covers all of the photos I've downloaded to the program since reinstalling it in October. It takes several minutes for the program to open those pictures. When I scroll past a line of pictures (3 to a line), the hour glass covers the picture again. If I want to return to a picture already viewed, I have to wait again for the program to find the pic on my external hard drive and for the hour glass icon to disappear. None of the pics loaded before the October re-install act that way; only all of the pics and edited pics after the re-install. I've checked my external hard drive and it's only half full. I save nothing to the internal HD of the computer. Anyone have a similar problem and/or know how to fix it? I'm wasting a lot of valuable edit time just waiting for the hour glasses to disappear.
Posted by Paul DeCesare on December 23, 2009 at 4:44 PM
Don, what operating system are you using?
Posted by John Mumaw on December 23, 2009 at 6:23 PM
Using the Repair command may help.
With the Elements Editor closed, go to File->Catalog.
In the Catalog Manager, select the catalog you want to repair.
Click on Repair. One of three dialog boxes will open. The first three of these allow you to select Reindex Visual Similarity Data.
Do one of the following:
If a dialog box reports No Errors Were Found In The Catalog, click OK or Repair Anyway.
If a dialog box reports that the catalog doesn’t have errors, but the thumbnail cache does, click Delete Thumbnail Cache if you want Photoshop Elements to delete and regenerate the cache.
If a dialog box reports that errors were found, click OK or Cancel. If errors were also found in the thumbnail cache, Photoshop Elements deletes the cache and regenerates it.
I would just go ahead and delete the Thumbnail Cache anyway. It will take some time to regenerate, but after it does you should be an good shape again.
Posted by Paul DeCesare on December 25, 2009 at 7:37 PM
And if you're running Vista or Windows 7 make sure you start the app as Administrator (right-click on PE, click Run as administrator). Adobe stuff gets cranky when you don't!
Posted by Don Gemmecke on December 28, 2009 at 8:32 AM
John, thanks for the help. It worked great. And I apologize for the late response. Haven't been at my computer since the 23d.
Discussion
4 repliesWith the Elements Editor closed, go to File->Catalog.
In the Catalog Manager, select the catalog you want to repair.
Click on Repair. One of three dialog boxes will open. The first three of these allow you to select Reindex Visual Similarity Data.
Do one of the following:
If a dialog box reports No Errors Were Found In The Catalog, click OK or Repair Anyway.
If a dialog box reports that the catalog doesn’t have errors, but the thumbnail cache does, click Delete Thumbnail Cache if you want Photoshop Elements to delete and regenerate the cache.
If a dialog box reports that errors were found, click OK or Cancel. If errors were also found in the thumbnail cache, Photoshop Elements deletes the cache and regenerates it.
I would just go ahead and delete the Thumbnail Cache anyway. It will take some time to regenerate, but after it does you should be an good shape again.