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Technical Difficulties with CS4: Re-Installation

Discussion

4 replies
Posted by Michael J Greene, on December 28, 2009 at 3:23 PM
I am having some problems with my CS4 software program. It recently really started slowing down and eventually over a period of a couple of uses it shut down my computer. Bridge and CS4 kept saying not responding and I started getting an error 148:3 when opening the program in safe mode. It got so bad I couldn't even boot up my computer and I had to re-install Windows Vista and restore disk and it fixed about 3 or 4 bad clusters in PSD and ACR. It also fixed a bunch of files in my operating system as well. The whole ordeal took all day to remedy.

I've got everything back up and running and no viruses are showing up and my computer, which is fairly new is running fast. However, CS4 is running slow. There is lag time of about 30 seconds when I try to see the edits when switching back and forth in large, multiple layer files. Other than that - it is functioning OK.

So anyways, I am thinking I just need to re-install CS4. Before I do that...I am wondering how that will effect PSD files that I have saved with multiple layers?

Thanks so much for your time and your input is greatly appreciated.
Posted by Preston Birdwell on December 28, 2009 at 3:36 PM
Don't reinstall PS at this point. While reinstalling won't affect saved PSD files, doing so may not solve the problem.

This sounds like a memory issue. PS is a big memory hog. Try allocating more RAM to PS. Also, reduce the number of cache levels in PS.

If you have lots of layers you can merge down assuming you're happy with the edits on those layers. You can also flatten all layers (again assuming you're happy with the edits) and then add additional layers if you need to edit more. The main goal here is to keep the file size as small as possible..

--P
Posted by John Mumaw on December 28, 2009 at 6:51 PM
I agree with Preston.
Here's an Adobe paper titled 'Optimizing Performance of Photoshop CS4 on Windows XP & Vista' that may help you. Setting up a Scratch Disk can be an important feature when working with multi-layered PSD files.
Hopefully, you have 4 GB or so of RAM in your computer to work with.
Posted by Mark Kraus on December 28, 2009 at 10:26 PM
If it turns out not to be a Memory issue look at you display driver. It can be a bigger problem than memory. They can cause all kinds of problems in CS4. Good luck!
Posted by Preston Birdwell on December 29, 2009 at 1:09 AM
Good point, Mark. It's a good idea to have the latest video driver from the card's manufacturer. Some apps, like web site development tools that are heavy users of video do respond better with newer drivers. PS may also fall into that group of apps.

--P