Posted by Paul Wegemann on January 6, 2010 at 7:21 PM
A few days ago I received a fraud alert from Paypal notifying me that someone (turned out to be a game company in China) accessed my account and charged my credit card $150. I filed a dispute and Paypal quickly credited me, but I can't get them to explain just how a company I've never heard of, and that I've never ordered from, was able to place a charge against my account. I was under the understanding that I have to login and approve any purchase I make. I've emailed half a dozen times and gotten back nothing but lame responses telling me how to protect my privacy. I've also sat on hold for up to 45 minutes when trying to call. I never did get through.
Anyway, maybe someone more experienced with Paypal than I can please explain to me what happened and how to prevent this in the future.
Thanks for any advice.
Paul
Posted by Chris Rice on January 6, 2010 at 11:00 PM
Paul;
I had Paypal run a credit card via Virtual Terminal without a card type -- well, see for yourself, but I can't get the link to work, so check out Photo Marketing under Forums and see Paypal Virtual Terminal: Be Vigilant!!!!
Yes, they can shove it. Hope you get it resolved.
Posted by Jesse Speer on January 6, 2010 at 11:14 PM
PayPal support can be very frustrating, no doubt. I keep it very basic with them, and have lucked out with smooth sailing. Someone obviously hacked your login information. Have you ever clicked on a link from a PayPal email? Those phishing SOBs are very good at discovering login information. I change my PayPal password quarterly, at least.
Posted by Paul DeCesare on January 6, 2010 at 11:28 PM
Eek, that's unnerving... I'll keep a closer eye on mine. Thanks for sharing, and glad you got credted back at least!
The simple answer is avoid and do not use Pay Pal.
If your vendor does not want to accept one of the traditional methods of payment then forget them.
I have had problems with Pay Pal for years and consequently refuse to use them.
My wife uses my computer and "cookies" tell PayPal that I am not approved.
The easiest way to solve the problem of frustrating telephone calls - on hold - is avoid them. Unfortunately, they aren't making enough money to afford the personnel to help solve all our problems with them (tongue in cheek!).
Posted by Paul Wegemann on January 7, 2010 at 7:07 PM
Thanks for the input guys. I've been doing some googling and it looks like there are a lot of unhappy PP users. I'll have to decide whether I'll continue using them or not. It's certainly a convenient service.
Discussion
5 repliesAnyway, maybe someone more experienced with Paypal than I can please explain to me what happened and how to prevent this in the future.
Thanks for any advice.
Paul
I had Paypal run a credit card via Virtual Terminal without a card type -- well, see for yourself, but I can't get the link to work, so check out Photo Marketing under Forums and see Paypal Virtual Terminal: Be Vigilant!!!!
Yes, they can shove it. Hope you get it resolved.
If your vendor does not want to accept one of the traditional methods of payment then forget them.
I have had problems with Pay Pal for years and consequently refuse to use them.
My wife uses my computer and "cookies" tell PayPal that I am not approved.
The easiest way to solve the problem of frustrating telephone calls - on hold - is avoid them. Unfortunately, they aren't making enough money to afford the personnel to help solve all our problems with them (tongue in cheek!).