Nik Software Fraud

I recently ordered 1 copy of Nik Silver Effects Pro thru the Nik Software site. The order was apparently routed thru Buy.com who never shipped the product and double charged my credit card. Just a warning for those who do business with Nik Software.

Apparently, someone intercepted this transaction as it was taking place and used my credit card to buy computer hardware from buy.com. I apologize to Nik. I straightened it out with my credit card company.

Haven't purchased from NIK, but I am a longtime customer of Buy.com. Never had a problem.
Have NIK and/or Buy.com customer service been unresponsive?

David, I've purchased a lot of stuff through Buy.com and found them to always be honest and responsive. (Alaskans are the mail order kings of America.) Have you contacted Buy.com with this problem?

I can't speak to Nik.

Sorry you had a bad experience, but I doubt that Nik Software had any intention of double charging your credit card and never delivering a product, either through them or from Buy.com. A couple of phone calls can probably solve the issue.

I have never had a problem with buy.com either. I thought I was buying through Nik Software not buy.com. This wasn't clear in the transaction until after I received my credit card bill. The item was on 20% discount on the Nik site thru the end of July 2010. My credit card company is currently dealing with it so no money lost but no product either. Customer service at Nik will be contacted pending outcome of the investigation.

David - It's likely Nik's online store is provided by Buy.com at the back end - it doesn't mean there's anything shady going on. I would have called Nik and/or Buy.com myself rather than get the credit card company involved - I doubt it was more than a simple mistake. It probably would have been quicker and simpler. (Although some companies don't make it easy to actually call them any more - in which case the credit card company help is probably good.)

I bought the complete Nik Collection directly from Nik on their website. They sent an Apple Aperture version rather than LR 2+ version, and they sent the right version right away and said I could keep the Apple edition as well. Never had any problems with Nik.

I've never had a problem with Nik software and I've been doing business with them for a few years. I would call them and explain what has gone on, I'm sure they will fix it. I've always found them helpful and quick to respond to any problems.

David... If you don't get resolution please send me an email. I can probable heip you out.
JG

Hello David,
We would be more than happy to help you out with this issue. Please contact our Nik Software Customer Service department directly toll free at 888-284-4085 or email supportus@niksoftware.com. We are available Monday - Friday 8:30am to 5:00:pm PST.

Kind regards,
Laurie
Nik Software

Hello David,
We would be more than happy to help you out with this issue. Please contact our Nik Software Customer Service department directly toll free at 888-284-4085 or email supportus@niksoftware.com. We are available Monday - Friday 8:30am to 5:00:pm PST.

Kind regards,
Laurie
Nik Software

Apparently, someone intercepted this transaction as it was taking place and used my credit card to buy computer hardware from buy.com. I apologize to Nik. I straightened it out with my credit card company.