Posted by Lance Warley on January 31, 2011 at 7:16 AM
I just started on a new computer - Windows 7, 64 bit, 8gb memory, Intel i7 processor with video included as part of the processor.
When I open CS5, it says, ""Problem encountered...GPU automatically disabled." Then CS5 shuts down. When I use it with "Enable open GL drawing" unchecked, I don't have this problem.
David Schoen, who is very helpful with posts in this forum, has the same Lenovo X201 computer but perhaps with slightly different software (I don't know what's different). David doesn't have this problem.
Open GL is a video graphics specification. My guess is that your video driver is not working as advertised. Since this is a new machine, any tech support should be covered under your warranty.
I am not familiar with Win 7, but you might look in the system error logs (In XP and Vista--Control Panel>Administrative Tools>Event Viewer ) to see if you can find the specific error and the error code. You could then Google it and see what may be going on.
--P
Posted by Lance Warley on January 31, 2011 at 11:17 AM
Thanks, Preston.
Posted by Brad Mangas on January 31, 2011 at 6:48 PM
In order for Open GL to function properly the video hardware and software must meet minimum criteria. I don't know off the top of my head you will need to check. You mentioned the video included as part of the processor which tells me there is no dedicated graphics card and that may be the issue. You need to know exactly what you have and the minimums for Open GL to function.
Posted by Lance Warley on January 31, 2011 at 6:53 PM
Thanks, Brad. Sounds like I'm sunk.
Posted by Jon Bach on February 12, 2011 at 1:46 PM
Lance -
You should be able to run the CS5 GPU acceleration off of the Intel HD graphics. What motherboard and CPU do you have? Two suggestions I have are to update your video drivers (I can provide a link once I know what you have), and to make sure you have allocated at least 256MB of system memory to your graphics in your motherboard BIOS.
Adobe has some helpful information at:
http://kb2.adobe.com/cps/404/kb404898.html
Another route you could take would be to install a discrete graphics card into your computer -- it is very likely able to accept one. It doesn't take a lot to power the GPU acceleration in Photoshop CS5. A list of tested video cards has been posted by Adobe at http://kb2.adobe.com/cps/831/cpsid_83117.html . I suggest an NVIDIA GT 240 or 430, myself.
Posted by Jon Bach on February 12, 2011 at 1:54 PM
Oops, I see now you have a Lenovo X201. Scratch that about the video card upgrade, that would be for a desktop computer. Check to see if you can allocate 256MB memory to your video card in your BIOS (though I can't find a manual for that model, so I'm not 100% sure that they provide an option for that in their BIOS). Also make sure you're running the newest video drivers from Lenovo: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-74433
Posted by Lance Warley on February 13, 2011 at 10:39 AM
Thanks very much, Jon.
I checked on the drivers and I am running the most recent version.
Per the Intel Graphics and Media COntrol Panel on my machine, The Graphics Memory In Use is 143 MB. I'm trying to find out how to increase it to 256 MB as you suggest. No luck on that one, yet.
Discussion
7 repliesWhen I open CS5, it says, ""Problem encountered...GPU automatically disabled." Then CS5 shuts down. When I use it with "Enable open GL drawing" unchecked, I don't have this problem.
David Schoen, who is very helpful with posts in this forum, has the same Lenovo X201 computer but perhaps with slightly different software (I don't know what's different). David doesn't have this problem.
Any suggestions, please?
Open GL is a video graphics specification. My guess is that your video driver is not working as advertised. Since this is a new machine, any tech support should be covered under your warranty.
I am not familiar with Win 7, but you might look in the system error logs (In XP and Vista--Control Panel>Administrative Tools>Event Viewer ) to see if you can find the specific error and the error code. You could then Google it and see what may be going on.
--P
You should be able to run the CS5 GPU acceleration off of the Intel HD graphics. What motherboard and CPU do you have? Two suggestions I have are to update your video drivers (I can provide a link once I know what you have), and to make sure you have allocated at least 256MB of system memory to your graphics in your motherboard BIOS.
Adobe has some helpful information at:
http://kb2.adobe.com/cps/404/kb404898.html
Another route you could take would be to install a discrete graphics card into your computer -- it is very likely able to accept one. It doesn't take a lot to power the GPU acceleration in Photoshop CS5. A list of tested video cards has been posted by Adobe at http://kb2.adobe.com/cps/831/cpsid_83117.html . I suggest an NVIDIA GT 240 or 430, myself.
I checked on the drivers and I am running the most recent version.
Per the Intel Graphics and Media COntrol Panel on my machine, The Graphics Memory In Use is 143 MB. I'm trying to find out how to increase it to 256 MB as you suggest. No luck on that one, yet.