Posted by Lance Warley on July 27, 2011 at 1:17 PM
I can't get SEP2 to run on my Lenovo laptop - Win 7 64 bit 8gb memory plenty of storage.
A Nik tech rep has spent a lot of time with me trying different things, including a change to the Nik config file provided by Nik Level 3 based upon data in my logs.
When SEP2 is clicked within CS5, it generates this error message: "Please insert a disk into \Device\Harddisk2\DR2" And then CS5 crashes.
There is no such device on my machine.
Has anyone encountered and solved this issue? Thanks.
Posted by Steve Uffman on July 27, 2011 at 9:10 PM
probably not what you want to hear but I just tried it on my Lenovo x220 and it works fine Win 7 64 bit I7 8gb ram
Lance, I get that with my cheap card reader when I fire up Bridge. Somewhere in the Windows Registry a setting is saved to look for a drive on your rig that isn't online anymore, and for us photogs that's usally a card reader, but it can be anything really. A couple things to try, and since I have no idea of the scenario prior to you getting the error, I'll just have to assume a few things, so hang with me. First assumption: when you fired up SEP the first time, was it on an image in Photoshop that was opened directly from your memory card? If so, the Nik programmers may have set it up to recall last position. Or it could be Photoshop, or even MiniBridge (I would suspect that little marvel also). If you did open an image directly from your card, pop the card back in your reader (in fact, do that anyway), then right click on the card's drive letter and select "Eject", and safely remove your card. That could cure it right there. Another possibility: whatever Drive 2 is (could be hard disk, DVD drive, external, CF card, whatever) is that SEP is looking for the installation disc for a final installation procedure... this only applies if you installed it from a CD. If it was a digital download, skip this one.
It's tricky, but I suspect that your internal card reader's slots ("drives" to windows) are the issue. Are you comfortable changing drive letter paths? I would change all the drive letters in your card reader to high letters like V, W, X, Y Z (however many you have). Then uninstall SEP and reinstall it, reboot, and see how she goes. If it all still fails, jump back on here and we'll try something else.
To change drive letters:
~ Start-->Administrative Tools--> Computer Management (or just click Start and type "Computer Management")
~ Click on Drive Management and let your drives load into the window.
~ Scroll down to see your card reader "drives". The will say "no media" and "Removable" with the drive letter assigned.
~ Right Click on each reader drive and choose "Change Drive Letters and Paths..."
~ Click the "Change" button, pick a high letter, save it, and you're done. Do that for each reader slot/drive.
This is drastic of course, but not dangerous if you're careful. Somehow we need to get Photoshop/Bridge/SEP to stop looking for the drive it wants being that whatever it was, it now doesn't have a disk or card or DVD or whatever in it.
Posted by Lance Warley on July 28, 2011 at 7:12 AM
Wow. Thanks very much for taking the time, Paul. I will try your suggestions and report back.
Posted by Lance Warley on July 28, 2011 at 9:39 AM
Paul, I did exactly what you suggested, except the part about the install disk because I installed from a download, but it still doesn't work. In fact, this time, Photoshop oddly never even opened. It crashed when trying to load the Nik plug-in, rather than opening and then crashing when looking for the mysterious DR2.
The only other suggestion the Nik rep had was to run a Registry cleaner, which I will not do.
Thanks again for the suggestions, but I'm going to ask Nik for money back.
Do think it would be a good idea at this point to try a system restore within Windows to reset the system to a restore point before the errors occurred?
Another thought...Uninstall SEP. In CS5, designate an 'Additonal Plugins' folder (Edit>Preferences>Plug-Ins) and then reinstall SEP to that folder. It seems to me that the path to the SEP Plugin from within CS5 is corrupted. Installing SEP to different plugin folder should reset the path within CS5.
--P
Posted by Lance Warley on July 28, 2011 at 2:06 PM
Thanks, Preston. I may try that. First I'm going to pursue an updated display driver. I just learned Lenovo's display driver (from Intel) is older than the one Intel offers generically. But the generic Intel driver isn't compatible with the Lenovo machine. Seems odd to me. I may just have to wait for Lenovo to catch up with support for the latest Intel driver.
The only other suggestion the Nik rep had was to run a Registry cleaner, which I will not do.
Why not? I run one all the time, and in fact I think everyone should as part of regular maintenance. There's no better way to keep Windows running smoothly.
Posted by Lance Warley on July 28, 2011 at 3:16 PM
Hi, Dave. I've never done a lot of things. One of them is run a Registry cleaner. So when the rep suggested it, I researched it and found either horror stories (mostly) or comments that said it may remove unnecessary paths but doesn't help performance or anything else.
You're the first positive voice for running one. Interesting.
There are three and only three utilities I run: O&O Defrag, SuperAntiSpyware, and Uniblue's RegistryBooster. The latter has been a lifesaver and keeps all of my PCs tuned and running. In fact, my Win7 64-bit rig started the Blue Screen of Death for BAD_POOL_HEADER after logging in, did it everytime, out of nowhere. Ran RB, and it was fixed. Many registry utilities may be snake oil or require you to subscribe, but RB is fantastic. Never hurts to run it. Search for RegistryBooster Coupon and you'll find a page that knocks the price down to $19.95.
As far as your error, Windows thinks there's a drive needed somewhere and at this point I'm not sure who & what is glitching. Restore point is good as long as you have nothing to lose file-wise. A complete uninstall and then a registry clean would be very wise. BTW, you DO have the latest 64-bit installer for SEP, correct??
Oh, you may have noticed I did not list any anti-virus. I do not and will not ever run performance-killing AV software on my rigs, ever. You want to talk about destroying your performance and causing problems, that's the software that will do it. 21 years and no viruses yet, but a hardware router is essential, never just plug into a cable modem. Disclaimer: I'm not suggesting anyone run without AV software blindly, you have to be careful and knowledgable. It's wonderful to run without it, but anyone can get infected, one day even me.. Anyway, thought that might spark some interesting conversation, lol! It has nothing to do with your drive issue.
There is a way for me or anyone else who's an IT Pro (like David Bostedo for instance) to see what's going on with your PC if you're comfortable with this: there's a utility called Crossloop that you can download from Download.com and run on your computer. Then me or whoever else runs the same software, you provide me the code it gives you and that allows me to remotely work on your computer right along with you, using the internet as the connection (won;t work with dial-up of course). If you hit a wall and want to do that, that would be the BEST way to diagnose your issue. Shoot me an email if you're interested. But do try the Registry cleaner, that could very well fix it.
Posted by Lance Warley on July 29, 2011 at 8:49 AM
Thanks very, very much for the gracious offer, Paul. Yea, I have the latest installer. I'll pass for now on pursuing this further, but I'll definitely look into Uniblue, thanks to you and Dave.
Discussion
11 repliesA Nik tech rep has spent a lot of time with me trying different things, including a change to the Nik config file provided by Nik Level 3 based upon data in my logs.
When SEP2 is clicked within CS5, it generates this error message: "Please insert a disk into \Device\Harddisk2\DR2" And then CS5 crashes.
There is no such device on my machine.
Has anyone encountered and solved this issue? Thanks.
It's tricky, but I suspect that your internal card reader's slots ("drives" to windows) are the issue. Are you comfortable changing drive letter paths? I would change all the drive letters in your card reader to high letters like V, W, X, Y Z (however many you have). Then uninstall SEP and reinstall it, reboot, and see how she goes. If it all still fails, jump back on here and we'll try something else.
To change drive letters:
~ Start-->Administrative Tools--> Computer Management (or just click Start and type "Computer Management")
~ Click on Drive Management and let your drives load into the window.
~ Scroll down to see your card reader "drives". The will say "no media" and "Removable" with the drive letter assigned.
~ Right Click on each reader drive and choose "Change Drive Letters and Paths..."
~ Click the "Change" button, pick a high letter, save it, and you're done. Do that for each reader slot/drive.
This is drastic of course, but not dangerous if you're careful. Somehow we need to get Photoshop/Bridge/SEP to stop looking for the drive it wants being that whatever it was, it now doesn't have a disk or card or DVD or whatever in it.
The only other suggestion the Nik rep had was to run a Registry cleaner, which I will not do.
Thanks again for the suggestions, but I'm going to ask Nik for money back.
Do think it would be a good idea at this point to try a system restore within Windows to reset the system to a restore point before the errors occurred?
Another thought...Uninstall SEP. In CS5, designate an 'Additonal Plugins' folder (Edit>Preferences>Plug-Ins) and then reinstall SEP to that folder. It seems to me that the path to the SEP Plugin from within CS5 is corrupted. Installing SEP to different plugin folder should reset the path within CS5.
--P
Why not? I run one all the time, and in fact I think everyone should as part of regular maintenance. There's no better way to keep Windows running smoothly.
You're the first positive voice for running one. Interesting.
As far as your error, Windows thinks there's a drive needed somewhere and at this point I'm not sure who & what is glitching. Restore point is good as long as you have nothing to lose file-wise. A complete uninstall and then a registry clean would be very wise. BTW, you DO have the latest 64-bit installer for SEP, correct??
Oh, you may have noticed I did not list any anti-virus. I do not and will not ever run performance-killing AV software on my rigs, ever. You want to talk about destroying your performance and causing problems, that's the software that will do it. 21 years and no viruses yet, but a hardware router is essential, never just plug into a cable modem. Disclaimer: I'm not suggesting anyone run without AV software blindly, you have to be careful and knowledgable. It's wonderful to run without it, but anyone can get infected, one day even me.. Anyway, thought that might spark some interesting conversation, lol! It has nothing to do with your drive issue.
There is a way for me or anyone else who's an IT Pro (like David Bostedo for instance) to see what's going on with your PC if you're comfortable with this: there's a utility called Crossloop that you can download from Download.com and run on your computer. Then me or whoever else runs the same software, you provide me the code it gives you and that allows me to remotely work on your computer right along with you, using the internet as the connection (won;t work with dial-up of course). If you hit a wall and want to do that, that would be the BEST way to diagnose your issue. Shoot me an email if you're interested. But do try the Registry cleaner, that could very well fix it.