Posted by Danny Laureys on October 1, 2011 at 7:03 PM
A few months ago I bought the X-rite Eye1Display-2, I calibrated my monitor, a Dell 22", But everything was so bright it hurted my eyes. I did it over and over again, the easy way and the advanced way, but still everything was bright, my desk top was so bright I just could not believe these were the right settings, all my photographs were all over exposed. I returned the X-rite display, and set everything by eye again. I don't know what went wrong? Was it me or the monitor or theX-rite itself, I guess I'll never find out, maybe I'll give it another try in a few months.
Posted by Roger Rouch on October 1, 2011 at 9:01 PM
Hopefully someone of greater knowledge will pipe in, but I've been through the same thing with my Dell and Eye1. I have manually turned the brightness down on the monitor using the monitor controls to where the brightness comes close to prints from my printer. I have my brightness and contrast set at about 45.
Seems rather inexact, but the best I've come up with.
The X-rite sofware should allow you to set the brightness of your display as part of the process, either through the software itself, or using the monitor's on-screen controls. If this is not working, there are two possibilities. First, the software is not working properly. Second, the photometer is not working as it should.
You should have a serial number for the software that will allow you to download a new copy of the software and hardware driver. I would try this first. Be sure to follow the installation instructions to the letter.
If, after installing new software, the calibration does not work, I would contact X-rite and ask for assistance. If the photometer is still under warranty, you be able to get a new unit without cost, asssuming it is determined that the unit is not functioning properly.
--P
Posted by Danny Laureys on October 2, 2011 at 2:44 PM
Roger, Preston, thanks for the reply.
Preston did most of that, updated the software, followed the instruction to the letter, the easy way and the advanced way. I guess I just didn't want to go through all the tech support, gets to be a pain sometimes. I'll buy another one in a few months and try again.
Let's not give up, and try to get to the bottom of this!
I have a few questions:
PC or Mac?
OS version?
Onboard graphics (video is handled by the CPU) or PCI video card?
If a video card, what is the make and model, and is the manufacturer's driver up to date?
Are the settings for your video set to their default values?
Is the hardware driver for the monitor up to date?
What connection type are you using between the monitor and the computer; e.g. DVI, VGA, Display Port, HDMI?
Do you have access to another computer that you can install the X-rite software and run the calibration for that computer's monitor? We need to determine if the calibration software and the photometer are working properly.
Note: If you are using Windows, you can get info on your display adapter using the DirectX Diagnostic Tool. To use this, click Start>Run. Type "dxdiag" (without the quotes) in the Run dialog box, click OK. The info you need will be on the 'Display' tab.
If it was me, and I was having trouble with a piece of hardware, I'd be in touch with tech support after exhausting efforts to fix it myself:
It would be nice to get this fixed. I'd hate to see you spend even more money and be frustrated.
Let's not give up, and try to get to the bottom of this!
I have a few questions:
PC or Mac?
OS version?
Onboard graphics (video is handled by the CPU) or PCI video card?
If a video card, what is the make and model, and is the manufacturer's driver up to date?
Are the settings for your video set to their default values?
Is the hardware driver for the monitor up to date?
What connection type are you using between the monitor and the computer; e.g. DVI, VGA, Display Port, HDMI?
Do you have access to another computer that you can install the X-rite software and run the calibration for that computer's monitor? We need to determine if the calibration software and the photometer are working properly.
Note: If you are using Windows, you can get info on your display adapter using the DirectX Diagnostic Tool. To use this, click Start>Run. Type "dxdiag" (without the quotes) in the Run dialog box, click OK. The info you need will be on the 'Display' tab.
If it was me, and I was having trouble with a piece of hardware, I'd be in touch with tech support after exhausting efforts to fix it myself:
It would be nice to get this fixed. I'd hate to see you spend even more money and/or be frustrated.
--P
Posted by Danny Laureys on October 3, 2011 at 11:56 PM
Thanks Preston, but I returned everything, I have an Nvidia card, I'm conneted DVI, I did call X-rite tech support, before I started because I was not sure if I was supposed to use the Nvidia card settings I was using or put everything in default, he told me not to to use the Nvidia settings to set everything in default before i started. Everything is up to date on the computer and WIN 7. Anyway the X-rite hardware is gone. I'll try again in a few a few months.
Discussion
7 repliesSeems rather inexact, but the best I've come up with.
The X-rite sofware should allow you to set the brightness of your display as part of the process, either through the software itself, or using the monitor's on-screen controls. If this is not working, there are two possibilities. First, the software is not working properly. Second, the photometer is not working as it should.
You should have a serial number for the software that will allow you to download a new copy of the software and hardware driver. I would try this first. Be sure to follow the installation instructions to the letter.
If, after installing new software, the calibration does not work, I would contact X-rite and ask for assistance. If the photometer is still under warranty, you be able to get a new unit without cost, asssuming it is determined that the unit is not functioning properly.
--P
Preston did most of that, updated the software, followed the instruction to the letter, the easy way and the advanced way. I guess I just didn't want to go through all the tech support, gets to be a pain sometimes. I'll buy another one in a few months and try again.
Let's not give up, and try to get to the bottom of this!
I have a few questions:
PC or Mac?
OS version?
Onboard graphics (video is handled by the CPU) or PCI video card?
If a video card, what is the make and model, and is the manufacturer's driver up to date?
Are the settings for your video set to their default values?
Is the hardware driver for the monitor up to date?
What connection type are you using between the monitor and the computer; e.g. DVI, VGA, Display Port, HDMI?
Do you have access to another computer that you can install the X-rite software and run the calibration for that computer's monitor? We need to determine if the calibration software and the photometer are working properly.
Note: If you are using Windows, you can get info on your display adapter using the DirectX Diagnostic Tool. To use this, click Start>Run. Type "dxdiag" (without the quotes) in the Run dialog box, click OK. The info you need will be on the 'Display' tab.
If it was me, and I was having trouble with a piece of hardware, I'd be in touch with tech support after exhausting efforts to fix it myself:
It would be nice to get this fixed. I'd hate to see you spend even more money and be frustrated.
--P
Let's not give up, and try to get to the bottom of this!
I have a few questions:
PC or Mac?
OS version?
Onboard graphics (video is handled by the CPU) or PCI video card?
If a video card, what is the make and model, and is the manufacturer's driver up to date?
Are the settings for your video set to their default values?
Is the hardware driver for the monitor up to date?
What connection type are you using between the monitor and the computer; e.g. DVI, VGA, Display Port, HDMI?
Do you have access to another computer that you can install the X-rite software and run the calibration for that computer's monitor? We need to determine if the calibration software and the photometer are working properly.
Note: If you are using Windows, you can get info on your display adapter using the DirectX Diagnostic Tool. To use this, click Start>Run. Type "dxdiag" (without the quotes) in the Run dialog box, click OK. The info you need will be on the 'Display' tab.
If it was me, and I was having trouble with a piece of hardware, I'd be in touch with tech support after exhausting efforts to fix it myself:
It would be nice to get this fixed. I'd hate to see you spend even more money and/or be frustrated.
--P
It is too bad you could not get the tool to work. I hope you can acquire a system that will do the job.
--P