returned my 3 yr old gitzo ballhead to the retailer for a repair. I guess gitzo is a branch of Manfrotto and they said they had to return the head to Italy. Yikes! they also said Manfrotto was notorious for extremely long waits for repairs and other such customer service issues. It's been 5 weeks and a call to the retailer gave no indication of when to expect it back. Who is the problem....the retailer or Gitzo? I just hope I get it back in time for my September trip to GNP. I'm currently using the el-cheapo backup with the clumsy 3-way pan.
I should say that 5 or 6 weeks seems acceptable to me but not having any idea when it will happen worries me.
Bruce, I sent my Gitzo repair to the Manfrotto center on the east coast (NJ?). Communication was lacking at times (e.g., when my item was being sent back to me), but it did work out okay.
Sorry, I realize that this doesn't help you now... not sure why the heck your repair had to go to Italy.
Discussion
1 repliesI should say that 5 or 6 weeks seems acceptable to me but not having any idea when it will happen worries me.
Sorry, I realize that this doesn't help you now... not sure why the heck your repair had to go to Italy.
Max