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whats going on?

Discussion

5 replies
Posted by Paul King on February 8, 2013 at 1:33 PM
if anyone can assist with this or may have suffered the same?

photoshop 6 stops and displays the following message.

"The procedure entry point ?append@string@ScCore@@qaexpbd@z could not be located in the dynamic library ScCore.dll"

Click ok and ps6 runs exept for saving for web! where it crashes...

Driving me mad :mad: any help well appreciated.
technical help lines were no help, have uninstalled and re-installed

thanks in anticipation
Posted by Stephen Kaluski on February 8, 2013 at 2:17 PM
Paul contact Adobe direct, there is a UK number to call, seems the quickest route and the easiest.
Posted by Phillip Tomkinson on February 8, 2013 at 2:30 PM
Hi Paul what OS and have you done a update from adobe as there last update did fix some things in win 7/8 64 bit.

Phil.
:toast: :toast: :wavey:
Posted by Neil Burton on February 9, 2013 at 3:45 AM
Check you dont have too much memory allocated to PS in the prefs (60% of available RAM should do it), if PS takes too much SFW will crash as it is actually a plugin of sorts nd does not get allocated memor until it first is run...which is too late if PS already has most of the RAM. Also check you have access and space to your allocated disk cache.
Posted by Andy Astbury on February 9, 2013 at 4:10 AM
Paul, normal uninstalling and reinstalling will not work with Photoshop.

You need to clean your system of all things Photoshop using the Adobe Cleaner http://www.adobe.com/support/contact/cscleanertool.html

Also make sure you are using Adobe Application Manager v.7

Finally, a big cause of glitchy CS6 installations can be "errant entries" in your hosts file - ensure that this file contains NO references to any Adobe IPs before you commence a fresh installation of CS6.

Neil is right about RAM allocation - 60/70% is good place to be at without running the risk of getting into a page swap scenario. But what I would add is that it's actually more crucial now to install a separate dedicated scratch disk for CS6 to use; again, this will go a long way towards negating the risk of getting into a page swapping situation from which there's little chance of recovery other than a system restart.
Posted by Paul King on February 10, 2013 at 4:40 PM
Thanks guys it seems to be working :smile: