I use the canon eos utility softwear with my canon 5dii to download images to my dell lap top. It has worked fine for the last few years
now it acts like it doesnt see my camera when I hook the cable to the laptop. Any ideas what maybe going on.
Assuming the cable is good, and the camera is functioning properly, the first thing I would try is shut down the computer completely. Attach camera to the computer, turn the camera on and then reboot. Open the software and see if it sees the camera. You could also try attaching the cable to different port on the computer, if you have one.
If you've updated the camera's firmware, but don't have the latest version of the utility, that may be the problem. You could check for a newer version of the utility, install it and then try again.
It would help if you told us what platform you're using; PC or Mac, and the version of your OS.
This exact thing happened to me awhile ago. I simply opened the software manually and it works fine. I know that doesn't explain why it stopped automatically opening but if you need to download images that's what worked for me. I have Mac OS 10.8.3
Did you by accident change any preferences that would have stopped it from opening when you connect the camera?
This exact thing happened to me awhile ago. I simply opened the software manually and it works fine. I know that doesn't explain why it stopped automatically opening but if you need to download images that's what worked for me. I have Mac OS 10.8.3
Did you by accident change any preferences that would have stopped it from opening when you connect the camera?
- Scott
I'm running OS X 10.6.8 and following a recent security update my compact flash cards were no longer recognized by my Mac when I inserted them in the card reader. Before the update I had set Nikon Transfer to launch and import my raw files.
To restore correct operation I had to launch the Image Capture utility with the card reader attached and re-set the app to launch with the pulldown menu in the bottom left. I had to do this for CF cards from both D300 bodies I use. Now Nikon Transfer launches as it used to do when I plug in a CF card.
Sorry I haven't responded but I've been out of town with no internet access. I have tried a few different cords but not any different ports. Will give it a try.
I am using a Dell PC Studio 1710
windows 7
canon 5Dii
Discussion
5 repliesnow it acts like it doesnt see my camera when I hook the cable to the laptop. Any ideas what maybe going on.
Assuming the cable is good, and the camera is functioning properly, the first thing I would try is shut down the computer completely. Attach camera to the computer, turn the camera on and then reboot. Open the software and see if it sees the camera. You could also try attaching the cable to different port on the computer, if you have one.
If you've updated the camera's firmware, but don't have the latest version of the utility, that may be the problem. You could check for a newer version of the utility, install it and then try again.
It would help if you told us what platform you're using; PC or Mac, and the version of your OS.
--P
Did you by accident change any preferences that would have stopped it from opening when you connect the camera?
I'm running OS X 10.6.8 and following a recent security update my compact flash cards were no longer recognized by my Mac when I inserted them in the card reader. Before the update I had set Nikon Transfer to launch and import my raw files.
To restore correct operation I had to launch the Image Capture utility with the card reader attached and re-set the app to launch with the pulldown menu in the bottom left. I had to do this for CF cards from both D300 bodies I use. Now Nikon Transfer launches as it used to do when I plug in a CF card.
I am using a Dell PC Studio 1710
windows 7
canon 5Dii