Posted by Paul Wegemann on October 10, 2013 at 1:21 PM
Hello all,
My home in Lyons took a beating during the recent flood and most of my EOS lenses wound up under 3 feet of muddy water. Has anyone had any luck salvaging a lens that is filled with dirty water? Canon told me to send everything in for an eval, but I'm wondering if it's worth it as there is actually mud inside a few of them. Any thoughts would be appreciated.
Thanks,
Paul
Posted by Jack Garrett on October 10, 2013 at 9:49 PM
I'm thinking you might be better off just filing a claim with home owners and get new lenses. It is hugely expensive to clean a lens and if the electronics have gotten damaged, you are looking at a new lens anyway. I wish you luck.
Posted by John Kyler on October 10, 2013 at 9:49 PM
I would send them in and see what they have to say. I always see good comments on their service.
Also , sorry for your losses...
Posted by Don George on October 11, 2013 at 10:16 AM
I would assume you don't have flood insurance but if you do I would put in a claim first. If not I would certainly take the time to box them up and send them into Canon. I've seen them perform wonders in the past. Sorry to hear about your home and losses.
Posted by Bill Pelzmann on October 11, 2013 at 10:48 AM
First, I'm so sorry to hear about your house. I'm sure the damaged lenses are a relatively minor hassle.
I speculate that "send everything in for evaluation" may just be their standard "management approved" response.
When I had a bunch of fresh water soaked lenses, the insurance company didn't even bother to check if they could be salvaged. And I wouldn't want them to because of possible future oxidation issues.
So, if you don't have insurance, and the lenses are expensive, then it may be worth sending at least one of them to a service center for evaluation. Otherwise, considering your description of the damage, I believe you would be wasting money on the postage.
Best wishes on getting your life back to normal.
Posted by Monika Chace on October 11, 2013 at 2:04 PM
Paul, I'm sorry about your house. I hope that FEMA comes through & helps you out.
Are you a Canon CPS member? You only have to have certain equipment to qualify for one of their 3 rankings. They have discounts on service, expedited service, a certain number of free cleanings, etc.
Posted by Paul Wegemann on October 11, 2013 at 5:44 PM
Thanks everyone, and thanks for the tips. I do have flood insurance, but only for the structure. I think I will send one in as a trial and see what happens. I'm also going to buy a Pelican case or two!
Thanks again,
Paul
Discussion
6 repliesMy home in Lyons took a beating during the recent flood and most of my EOS lenses wound up under 3 feet of muddy water. Has anyone had any luck salvaging a lens that is filled with dirty water? Canon told me to send everything in for an eval, but I'm wondering if it's worth it as there is actually mud inside a few of them. Any thoughts would be appreciated.
Thanks,
Paul
Also , sorry for your losses...
I speculate that "send everything in for evaluation" may just be their standard "management approved" response.
When I had a bunch of fresh water soaked lenses, the insurance company didn't even bother to check if they could be salvaged. And I wouldn't want them to because of possible future oxidation issues.
So, if you don't have insurance, and the lenses are expensive, then it may be worth sending at least one of them to a service center for evaluation. Otherwise, considering your description of the damage, I believe you would be wasting money on the postage.
Best wishes on getting your life back to normal.
Are you a Canon CPS member? You only have to have certain equipment to qualify for one of their 3 rankings. They have discounts on service, expedited service, a certain number of free cleanings, etc.
Thanks again,
Paul