OK Gang, as expected with new software, there are issues with Photoshop CC (2014) as it's called. Fortunately I'm a better software developer than I am a photographer so I do have some answers to offer, lol. If your install failed, I'll list that last, it's the most complex but it is fixable. The list:
1. To start on a good note, the Photography program is permanently $9.99 per month from now on. You get PS CC 14, LR (yes, both!), Bridge, a Behance portfolio website and 20GB of cloud space that all Adobe apps auto-connect to. Your two licenses can be either Mac or PC or one of each and you can now use both computers simultaneously.
2. Several plug-in manufacturers have emailed out that their software is not working with PS CC 14, and that they suggest you keep the original Photoshop CC installed (if you have it) until they can rewrite their actions and PlugIns for PSCC14. And I did notice that the new 2014 version does install in addition to last year's Photoshop CC... the older CC doesn't uninstall automagically. Turns out to be a blessing for those who use PlugIns. I know Kubota is in the process of updating, and I haven't tested Nik/Google yet.
UPDATE 6/20@ 10pm MST: I did install the latest version of the Nik Collection and it all works thankfully. It's version NikCollection_1.204_2105-323.exe which I downloaded from the link in last year's email. If you don't have the email they sent out last year for those who were courtesy-upgraded, Nik Help says to download the trial using the Try now button at the top of their webpage. Once installed it picks up your previous install's license. When you go to install Nik, the new PS CC 14 will NOT show in the list of host apps that Nik recognizes. Just click the + sign and browse to "C:\Program Files\Adobe\Adobe Photoshop CC 2014" and tell Nik to use that folder. It'll find the new PS file and will name it "Photoshop Custom_1" or something like that. That's OK, install it and it'll work. And because all of your saved presets live in your User\App Data folder, it picks them all up. Very cool!
3. Adobe programming relies heavily on a thing called the Windows Registry (Mac users can ignore this). If you run Win 7 or 8 you MUST right-click Photoshop and choose Run As Administrator. Otherwise PSCC14 will run odd. It'll work but settings and other things won;t save properly. It's very important to do this on the latest (or any) version.
4. Read #3. If you're really adventurous, you can go to C:\Program Files\Adobe\Adobe Photoshop CC 2014, then just right-click the Photoshop.exe file and choose Properties. On the 2nd tab, Compatibility, check the box at the bottom that says Run as adminstrator. Save and close and you'll NOT need to do the constant right-click in #3. In fact, even when you double-click a PSD it'll open as Admin which is good. I do this for every Adobe app I run.
5. OK, the big one: several folks WILL get "Update Failed" when they try to install PS CC 14 from the Creative Cloud Panel App. Even worse, if you click the Learn More link that's provided during a failed install, Adobe throws canned Windows system error log messages at you that tell you absolutely nothing if you're not a programmer. I actually had the install fail on BOTH my home and work PCs, so fear not, I have the fix and it's field-tested:
-Close all other apps and save your work, because the fix will require a restart
-Go to this link on Microsoft's site.
-Click Orange Download Button
-You'll get a popup form that will tell you "Choose the download you want". You will see three cryptic choices of filenames... I guess Microsoft expects you to know the architecture of the CPU you use. Assuming everyone is running 64-bit, just check the box for "VSU_4\vcredist_x64.exe" and click Next to install. Windows may pop up and say "Do you want to run this or save it?"; answer yes to run it even if Windows gripes that it's dangerous. It's not, you're about to install programming libraries that Adobe somehow missed to include in their install package.
-If Windows pops up a box that says "Repair or Uninstall", select Repair. 99% of you WILL see this.
-At that point you will be prompted to restart. The message will almost seem like something bad happened, it hasn't. Microsoft will never have the friendly finesse of Apple, they just never will.
-Once you reboot, fire up the Creative Cloud panel and reinstall PS CC 14.
-Live long and edit often.
Shoot me a message if you hit a different odd issue with installation, I'll do my best to help you sort it out.
Posted by Lance Warley on June 21, 2014 at 6:04 AM
Thank you very very much for your generosity and for the time you put into this, Paul. My installation went ok, but I'm sure many others will benefit.
Still no fix for Hi DPI monitors, though. I was hoping I wouldn't have to install that hack again. Fortunately, installing it for a new version just means copying the same manifest file into a different directory. And the hack works for the new version.
Oh I should mention, the new version migrated my actions but not my keyboard shortcuts. It always takes me an annoying 15 minutes to find that directory to find the files, since I never remember where it is.
To echo, you're an amazing guy. Some questions
1) re #3, I've been blissfully unaware of the "run as admin" option and everything seems to work fine. Upgrade went OK and all plugins seem to work, and no constant issue with settings but from time to time PS does act strange and I have to delete preferences to fix. Is this related or have I just been lucky.
2) On #4, when I navigate to the C location it only shows Photoshop CC and not Photoshop CC 2014
3) I have a little shield next to the "run as admin" line - does this mean that the program automatically is set to run as admin or does it mean something else?
4) I originally had two user profiles, one as Admin and one as a regular user. I attempted deleting the regular user and ended up losing lots of stuff (especially with PS) even though I chose the option to save settings AND the regular user is still there???? So, for fear of losing more, I just left everything alone and simply run as Admin all the time. At least I think that's what I'm doing but at this point, I'm befuddled by the whole user profile thing so who knows. Any connection here?
Thanks Paul.... I couldn't have figured this out without your suggestions and directions... Many thanks. Larry
Posted by Paul DeCesare on June 21, 2014 at 10:42 PM
Lance, I noticed my keyboard shortcuts were not set up either. However, when I brought up the Keyboard shortcut form and clicked on the "Set" Dropdown lists, my saved sets were there (screenshot above). Were yours? And yes, I'm lost as to why they haven't addressed 4K monitors in Photoshop. Oddly enough, 4K support is the #1 feature in Premiere Pro that they added.
Posted by Paul DeCesare on June 21, 2014 at 11:01 PM
Hi John,
Not amazing, just a geek by trade, but thanks. As far as the folder not there, you said you did upgrade, correct? Odd, you should have a "Adobe Photoshop CC 2014" in Program Files. But you get the new square splash screen, right? If you do, that's the new PS. Not sure what's happening there.
Managing presets and prefs in the User folders does get tricky. You don't need a separate account, you just need to make sure your user account is set to Administrator status. Go to Control Panel-->User accounts to confirm that. HOWEVER, AND THIS IS AN IMPORTANT ONE, when you open any program you are NOT running as Admin, even if you are an Admin. Microsoft started this with Vista, on purpose, and it's not a bad thing (keep reading, lol). You are running that app as a standard user account. This kind of threw Adobe off guard because of the fact that they store so many settings in the Registry, and the reason they did that is because Win 98 and 2000 and ME and XP allowed anybody to access the Registry all they wanted. So Adobe chose to use it. Then Vista comes along and Microsoft, in an attempt to respond to the cries of "Make Windows Safer", decided to do this model where Admins run as Standard Users so viruses and such don't have rights to open and run. Not a bad thing really, but in usual Microsoft fashion, THEY DIDN'T TELL PEOPLE THIS. I only founfd out at a Microsoft programming convention. Anyway, that security model still stands through Windows 8. Problem is, Adobe programs expect access to the Registry, so in order to make absolutely sure they run well, you need to run Adobe Apps as... you guessed it, Administrator. And you do that by the right-click method, oy by setting it in the Properties page which is far better because you don't have to think about it. Anyway, when you set yourself as an Admin in your User account, you're simply allowing yourself to run stuff as administrator, and that's why you see the little shield, telling you that you have clearance to do that. If you make an account for your 7 year old nephew and don't mark it as Admin (a very good security practice I might add), he probably won't see the shield or even the option to run as Admin. Hope all this makes sense. That's why I tell every Adobe user on planet earth to run Adobe stuff as admin. BTW, the screenshot above, where it's asking me if I want to actually run Photoshop... if you see that, then it's trying to start as Administrator which is a good thing.
Posted by Paul DeCesare on June 21, 2014 at 11:06 PM
Paul,
Thanks for taking the time to give such a comprehensive answer to my query. Kudos again. It's so refreshing to get some help. So often those of us non-geeks have no place to turn.
Yes I did upgrade and I think successfully having experienced none of the issues mentioned. I got a popup saying updates were available so I went forward with it. The square splash screen saying Photoshop CC does appear. Looking at "help" "about PS reveals version 14.2.1 x64. Hope that's the latest. On the same page I clicked on "updates" and none were revealed leading me to believe I do have the latest. However, in program files, there is no folder with the "2014". It is odd and I sure hope not indicative of a future issue.
Update: mystery partially solved. Went to Wikipedia and discovered that CC 2014 is version 15... So got on Adobe chat to find out why this was not available to me. I had just checked this morning before my earlier post to you. While on the chat miraculously the Adobe CC app launched showing two updates, one of which was for CC 2014! I am installing now and then we'll probably see the proper folder in program files. I sure hope now I don't have all the issues which you alerted us about at the start of this post. If so, will follow your advice and let you know.
Paul, I just wanted to thank you for your detailed information and solutions.
A big to you for all your help!
--P
Posted by Lance Warley on June 23, 2014 at 9:09 AM
Paul, after far as CC2014 not migrating the keyboard shortcuts - yes, to your question, I can see my old sets in the Sets pull-down. But I don't think I could see them before I copied the files into the 2014 folder. My short term memory is good for about 15 minutes, max.
Posted by Paul DeCesare on June 23, 2014 at 11:12 AM
LOL! That's 10 minutes longer than mine Lance!
John, glad you solved the mystery. I did see that if you go to Help-->About Photoshop, it states "2014 version", so there's another way to ID it without shuffling around in Program Files.
Preston, much obliged. These mega-software releases/updates always bring the typical oopsies with them. I scramble like mad on the first day of use when I release new software in my company. You think you have all the bits covered and it just never happens, lol!
Discussion
11 replies1. To start on a good note, the Photography program is permanently $9.99 per month from now on. You get PS CC 14, LR (yes, both!), Bridge, a Behance portfolio website and 20GB of cloud space that all Adobe apps auto-connect to. Your two licenses can be either Mac or PC or one of each and you can now use both computers simultaneously.
2. Several plug-in manufacturers have emailed out that their software is not working with PS CC 14, and that they suggest you keep the original Photoshop CC installed (if you have it) until they can rewrite their actions and PlugIns for PSCC14. And I did notice that the new 2014 version does install in addition to last year's Photoshop CC... the older CC doesn't uninstall automagically. Turns out to be a blessing for those who use PlugIns. I know Kubota is in the process of updating, and I haven't tested Nik/Google yet.
UPDATE 6/20@ 10pm MST: I did install the latest version of the Nik Collection and it all works thankfully. It's version NikCollection_1.204_2105-323.exe which I downloaded from the link in last year's email. If you don't have the email they sent out last year for those who were courtesy-upgraded, Nik Help says to download the trial using the Try now button at the top of their webpage. Once installed it picks up your previous install's license. When you go to install Nik, the new PS CC 14 will NOT show in the list of host apps that Nik recognizes. Just click the + sign and browse to "C:\Program Files\Adobe\Adobe Photoshop CC 2014" and tell Nik to use that folder. It'll find the new PS file and will name it "Photoshop Custom_1" or something like that. That's OK, install it and it'll work. And because all of your saved presets live in your User\App Data folder, it picks them all up. Very cool!
3. Adobe programming relies heavily on a thing called the Windows Registry (Mac users can ignore this). If you run Win 7 or 8 you MUST right-click Photoshop and choose Run As Administrator. Otherwise PSCC14 will run odd. It'll work but settings and other things won;t save properly. It's very important to do this on the latest (or any) version.
4. Read #3.
5. OK, the big one: several folks WILL get "Update Failed" when they try to install PS CC 14 from the Creative Cloud Panel App. Even worse, if you click the Learn More link that's provided during a failed install, Adobe throws canned Windows system error log messages at you that tell you absolutely nothing if you're not a programmer. I actually had the install fail on BOTH my home and work PCs, so fear not, I have the fix and it's field-tested:
-Close all other apps and save your work, because the fix will require a restart
-Go to this link on Microsoft's site.
-Click Orange Download Button
-You'll get a popup form that will tell you "Choose the download you want". You will see three cryptic choices of filenames... I guess Microsoft expects you to know the architecture of the CPU you use. Assuming everyone is running 64-bit, just check the box for "VSU_4\vcredist_x64.exe" and click Next to install. Windows may pop up and say "Do you want to run this or save it?"; answer yes to run it even if Windows gripes that it's dangerous. It's not, you're about to install programming libraries that Adobe somehow missed to include in their install package.
-If Windows pops up a box that says "Repair or Uninstall", select Repair. 99% of you WILL see this.
-At that point you will be prompted to restart. The message will almost seem like something bad happened, it hasn't. Microsoft will never have the friendly finesse of Apple, they just never will.
-Once you reboot, fire up the Creative Cloud panel and reinstall PS CC 14.
-Live long and edit often.
Shoot me a message if you hit a different odd issue with installation, I'll do my best to help you sort it out.
Still no fix for Hi DPI monitors, though. I was hoping I wouldn't have to install that hack again. Fortunately, installing it for a new version just means copying the same manifest file into a different directory. And the hack works for the new version.
Oh I should mention, the new version migrated my actions but not my keyboard shortcuts. It always takes me an annoying 15 minutes to find that directory to find the files, since I never remember where it is.
1) re #3, I've been blissfully unaware of the "run as admin" option and everything seems to work fine. Upgrade went OK and all plugins seem to work, and no constant issue with settings but from time to time PS does act strange and I have to delete preferences to fix. Is this related or have I just been lucky.
2) On #4, when I navigate to the C location it only shows Photoshop CC and not Photoshop CC 2014
3) I have a little shield next to the "run as admin" line - does this mean that the program automatically is set to run as admin or does it mean something else?
4) I originally had two user profiles, one as Admin and one as a regular user. I attempted deleting the regular user and ended up losing lots of stuff (especially with PS) even though I chose the option to save settings AND the regular user is still there???? So, for fear of losing more, I just left everything alone and simply run as Admin all the time. At least I think that's what I'm doing but at this point, I'm befuddled by the whole user profile thing so who knows. Any connection here?
Not amazing, just a geek by trade, but thanks. As far as the folder not there, you said you did upgrade, correct? Odd, you should have a "Adobe Photoshop CC 2014" in Program Files. But you get the new square splash screen, right? If you do, that's the new PS. Not sure what's happening there.
Managing presets and prefs in the User folders does get tricky. You don't need a separate account, you just need to make sure your user account is set to Administrator status. Go to Control Panel-->User accounts to confirm that. HOWEVER, AND THIS IS AN IMPORTANT ONE, when you open any program you are NOT running as Admin, even if you are an Admin. Microsoft started this with Vista, on purpose, and it's not a bad thing (keep reading, lol). You are running that app as a standard user account. This kind of threw Adobe off guard because of the fact that they store so many settings in the Registry, and the reason they did that is because Win 98 and 2000 and ME and XP allowed anybody to access the Registry all they wanted. So Adobe chose to use it. Then Vista comes along and Microsoft, in an attempt to respond to the cries of "Make Windows Safer", decided to do this model where Admins run as Standard Users so viruses and such don't have rights to open and run. Not a bad thing really, but in usual Microsoft fashion, THEY DIDN'T TELL PEOPLE THIS. I only founfd out at a Microsoft programming convention. Anyway, that security model still stands through Windows 8. Problem is, Adobe programs expect access to the Registry, so in order to make absolutely sure they run well, you need to run Adobe Apps as... you guessed it, Administrator. And you do that by the right-click method, oy by setting it in the Properties page which is far better because you don't have to think about it. Anyway, when you set yourself as an Admin in your User account, you're simply allowing yourself to run stuff as administrator, and that's why you see the little shield, telling you that you have clearance to do that. If you make an account for your 7 year old nephew and don't mark it as Admin (a very good security practice I might add), he probably won't see the shield or even the option to run as Admin. Hope all this makes sense. That's why I tell every Adobe user on planet earth to run Adobe stuff as admin. BTW, the screenshot above, where it's asking me if I want to actually run Photoshop... if you see that, then it's trying to start as Administrator which is a good thing.
Thanks for taking the time to give such a comprehensive answer to my query. Kudos again. It's so refreshing to get some help. So often those of us non-geeks have no place to turn.
Yes I did upgrade and I think successfully having experienced none of the issues mentioned. I got a popup saying updates were available so I went forward with it. The square splash screen saying Photoshop CC does appear. Looking at "help" "about PS reveals version 14.2.1 x64. Hope that's the latest. On the same page I clicked on "updates" and none were revealed leading me to believe I do have the latest. However, in program files, there is no folder with the "2014". It is odd and I sure hope not indicative of a future issue.
Many thanks again.
A big
--P
John, glad you solved the mystery. I did see that if you go to Help-->About Photoshop, it states "2014 version", so there's another way to ID it without shuffling around in Program Files.
Preston, much obliged. These mega-software releases/updates always bring the typical oopsies with them. I scramble like mad on the first day of use when I release new software in my company. You think you have all the bits covered and it just never happens, lol!