Well, on my recent trip to Florida, I did the unthinkable and dropped my Canon 1DX. The fall cracked the rear housing on the camera on the corner near the vertical shutter release. The camera actually performed perfectly for the rest of the trip.
When I returned from the trip I sent the camera off to Canon for repair. Canon received the camera on Wednesday, made the repairs and I had it back in my hands on Friday. They sent me updates throughout the process of the repair so that I knew it's status. I do have to mention that I am a Canon Professional Services member which gives me expedited service, however, I am still extremely impressed with the quality of their service. You just do not seem to get this type of service much any more. Kudos to Canon!!!
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0 repliesWhen I returned from the trip I sent the camera off to Canon for repair. Canon received the camera on Wednesday, made the repairs and I had it back in my hands on Friday. They sent me updates throughout the process of the repair so that I knew it's status. I do have to mention that I am a Canon Professional Services member which gives me expedited service, however, I am still extremely impressed with the quality of their service. You just do not seem to get this type of service much any more. Kudos to Canon!!!