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Thanks to Canon, Irvine repair facility.

Discussion

9 replies
Posted by Marc Adamus on May 30, 2006 at 6:41 PM
Well, the good news so far is that Canon has been extremely swift and cooperative. After recieving my camera (the camera was damaged when submerged in a river) on Friday afternoon, I was given a detailed estimate of repairs just minutes ago - and this with a holiday weekend too! Maybe they opened the 'next day air' package and knew I couldn't be without my camera for long!

More good news is that the estimate puts the repair at only $900 for the body and $400 for the lens. Much less than the $4000 it would be to replace both :eek: I guess the sensitive parts of the body were OK despite the water exposure after they dried out (sensor, processor). The $900 was mostly for the LCD and general cleaning. The lens had to be refurbished and the elements cleaned, but for less than new one would cost. It needed cleaning anyway!

Lastly, they said I will have it back early next week. Much faster than I would have expected. I can only hope it continues to function flawlessly and there is no residual damage found later.
Posted by Ned Fenimore on May 30, 2006 at 7:03 PM
Great news... glad the digitals fair better than the 1V does! :biggrin:
Posted by Tomas Kaspar on May 30, 2006 at 7:09 PM
Good news Marc. Glad it worked out for you.
Posted by John Lehmkuhl on May 30, 2006 at 7:35 PM
Excellent news - I know it will be OK - those guys know their technology and you are not the 1st person to send a submerged digital camera to them, I'm sure :wink:

So I guess you don't have to open that 30D up afterall.....
Posted by Mark Hudon on May 30, 2006 at 7:52 PM
Good new, Marc!
Posted by Rick Lundh on May 30, 2006 at 8:03 PM
Glad to hear Marc. Nikon has a pretty swift return schedule as well. They told me 5 business days (but it was actually 6) before my camera would be returned. Of course, it was covered under warranty...
Posted by Jerry Gowins on May 30, 2006 at 9:32 PM
Great news, Marc! I know that body/lens combo seems to be your bread & butter. It would be mine, too! :wavey:
Posted by Erik Lundh on May 30, 2006 at 10:49 PM
Marc,
Sounds like good news. Bet you can't wait to get it back. Still, don't you think it still sounds a little spendy just to clean it and replace the lcd. I just think the camera manufactures have us by the .... and there's nothing we can do about it. :mad: :rolleyes:
Posted by Kevin Hillegass on May 31, 2006 at 1:56 AM
Marc,

Glad to hear you'll be back on your feet soon. If my 300D ever falls in the water, I wouldn't cry too much :razz: A 5D is a much different story. Glad it worked out.

Kevin
Posted by eric lee on May 31, 2006 at 10:59 AM
Great news! P.S. Remember that thing you did, to like, immerse it and get it wet? That thing involving dumping yourself into a cold surging watercourse? Don't do that again. Do all the sunstars you like, they won't drown you or freeze your b*tt to hypothermia's door.